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Please share the acrobat version you are experiencing this issue with.You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..
Have you tried it with any other file to confirm that this is not file-specific issue.
Also, can you “Check for Updates” and re-test the issue with latest version.
If this still doesn’t resolve the issue, please share the test file and a video of the issue via
https://forums.adobe.com/docs/DOC-7161 for us to investigate further.-Bhavna
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