Settings and activity
15 results found
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1 vote
An error occurred while saving the comment An error occurred while saving the comment 
Bhavna Negi
commented
Hello @radzmar
We are trying our best to reproduce the issue at our end. And we will need more information from your end, to help us investigate further.
Please try the following steps and share with us through https://documentcloud.adobe.com/link/send/ -
1. Create a dump from "Task Manager" when you see the “no error” prompt.
2. We see that deleting the registry at the path HKEY_CURRENT_USER\SOFTWARE\Adobe folder, is working. Please share the registry hive. You can right-click on it and select “Export”.
Thank you for your patience.
-Bhavna
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1 vote
An error occurred while saving the comment Bhavna Negi
commented
Hello,
Hope you are doing well and sorry for the trouble you had.
Please try installing the latest available version of https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3.html#dccontinuousfebtwentytwentyoneqfe3.
You can also update from the Help menu>Check for updates.
Reboot the machine and check.
Let us know if you still get the same error message with the latest version.
Thanks,
BhavnaAn error occurred while saving the comment Bhavna Negi
commented
Hi,
We have informed our engineering teams regarding this issue and we will let you know once the bug has been fixed.
-Bhavna
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2 votes
An error occurred while saving the comment Bhavna Negi
commented
Hello D A Wycoff
Thank you for reporting the issue.
I have forwarded your request to engineering. We will contact you if we need some more information on this. Thank you for your patienceRegards
-Bhavna -
5 votes
An error occurred while saving the comment Bhavna Negi
commented
Thank you for sharing your experience with Adobe Acrobat.
Please check and confirm if the “Check Spelling While Typing” in Preferences > Check Spelling is enabled/disabled. With the preference enabled, it helps dynamically spell-check to underline potentially misspelled words while you type.
If you continue to observe the issue, please share the following details
1. What Build are you seeing this issue with?
2. Are you observing this on Windows or MAC, or both?
3. Do you see this issue on Acrobat or Reader, or both?Read more about spelling - https://helpx.adobe.com/in/incopy/using/checking-spelling.html
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1 vote
An error occurred while saving the comment Bhavna Negi
commented
Dear jennie
Are you looking for distributing PDF form for your client to fill and send you response back. If yes then please refer https://helpx.adobe.com/in/acrobat/using/creating-distributing-pdf-forms.html
You can create PDF form with radio buttons, using the Prepare Form app
If you can please share more details on your workflow and the issue you are facing, we will be able to help furthur.
-Bhavna
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1 vote
An error occurred while saving the comment Bhavna Negi
commented
Hi Thomas
We regret you facing an inconvenience. Please share the test files(if possible) for us to investigate. You can share using https://forums.adobe.com/docs/DOC-7161.
Additionally, we would like you to please check and confirm if you are not using Apple Preview to open the saved PDF form. It is known to be very buggy and will corrupt a PDF form as soon as you open them
Another thing, I would recommend renaming your fields to a simpler names such as t1, t2 etc. It could be that the default names such as "FieldName.1" might be throwing the application off as you're using it to create individual fields.
-Bhavna
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1 vote
If you are the author of the PDF form, you can add the button with “Reset Form” using the folllowing steps
1. Prepare Form > Add a button.
2. Open Properties and goto Action tab
3. Select Action – Reset a form and choose the fields you would want to reset.
4. Close and save to have the changes applied.Alternatively, You can also add a reset form button with javascript:
this.resetForm(); However, this will not allow you to choose the fields.I hope this helps.
An error occurred while saving the comment Bhavna Negi
commented
If you are the author of the PDF form, you can add the button with "Reset Form" using the folllowing steps
1. Prepare Form > Add a button.
2. Open Properties and goto Action tab
3. Select Action - Reset a form and choose the fields you would want to reset.
4. Close and save to have the changes applied.Alternatively, You can also add a reset form button with javascript:
this.resetForm(); However, this will not allow you to choose the fields.I hope this helps.
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3 votes
Please await for upcoming releases to check the issue.
Adobe is aware and the same is noted at https://helpx.adobe.com/au/acrobat/kb/acrobat-compatibility-with-mac-high-sierra.html -
2 votes
An error occurred while saving the comment Bhavna Negi
commented
Please use the following tool to collect crash logs
http://labs.adobe.com/downloads/acrobatmonitor.htmlYou can share the logs with us using https://forums.adobe.com/docs/DOC-7161
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1 vote
We will reach out to you in case any information is needed.
Thanks
TanviAn error occurred while saving the comment Bhavna Negi
commented
Thank you for sharing your valuable input.
We have notified the engineering team.
You shall be contacted, should we need more information
Best Regards -
9 votes
An error occurred while saving the comment Bhavna Negi
commented
Thank you for sharing your valuable inputs.
Could you please try ways to alignment as mentioned at https://helpx.adobe.com/acrobat/using/pdf-form-field-basics.html and see if it works.Best Regards!
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6 votes
An error occurred while saving the comment Bhavna Negi
commented
Thank you for sharing your valuable inputs.
We have forwarded this to engineering team.
Best Regards! -
2 votes
An error occurred while saving the comment Bhavna Negi
commented
Hi
You can find the option "Merge Data files into spreadsheet" once you are in form edit mode inside the "Prepare Form" app.
I hope this helps
-Bhavna -
1 vote
An error occurred while saving the comment Bhavna Negi
commented
Thank you for reporting the bug. We have informed the relevant team on this
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1 vote
As per user’s confirmation in comment below that the issue is fixed. Marking status resolved.
An error occurred while saving the comment Bhavna Negi
commented
Please share more details, such as the version of acrobat and the OS alongwith the steps followed to be able to reproduce the crash.
You can also use http://labs.adobe.com/downloads/acrobatmonitor.html to capture crash dump and share the logs with us.
We would like you to test the following steps.
1. Please ensure that Acrobat/Reader is closed.
2. Goto the computer registry, and navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM
3. The registry “b4304509” should be set to 0. You can double click to change, and set it to "0".
4. Now, navigate to below-mentioned paths, and create a new registry- See attached screenshot.
Path (Reader): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\FeatureState (Create the FeatureState key if not present)
Path (Acrobat): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState (Create the FeatureState key if not present)
Key name: 4304509
Type: REG_DWORD
Value: 0
5. Open the PDFs, and let us know if the issue goes away.
Thank you for your patience.
-Bhavna