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  1. Incomplete highlighting

    3 votes

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    0 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Cameron shared this idea  · 

  2. Lost Comments: The new app keeps deleting/not saving annotations

    149 votes

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    Cameron supported this idea  · 
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    Cameron commented  · 

    ‘Some’ of my highlights seem to have disappeared after leaving and returning to the app. I have noticed that if you click (hold) on one highlight that you have previously done, or just make a new one so you have something to select, it gives you forward and back arrows in a dialogue box which will allow you to sequentially step through your highlights. By doing this I have noticed that it will show a blue box around text that I have previously highlighted but is not showing it. It shows the highlight colour as opaque. You can then select a colour and it will re-highlight it.

    More than happy to attach a screen shot or recording but can’t see how to attach it to this text window

    An error occurred while saving the comment
    Cameron commented  · 

    ‘Some’ of my highlights seem to have disappeared as you say after leaving and returning to the app. I have noticed that if you click (hold) on one highlight that you have previously done, or just make a new one so you have something to select, it gives you forward and back arrows in a dialogue box which will allow you to sequentially step through your highlights. By doing this I have noticed that it will show a blue box around text that I have previously highlighted but is not showing it. You can then select a colour and it will re-highlight it. Far from ideal but if you don’t want to re-read a whole document and want to see what you had highlighted in the past that isn’t showing for some reason, this seems to be the only way I have found to do it.