Settings and activity
56 results found
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1 vote
Hi Maggie,
To cancel the subscription that you purchased from Apple
https://support.apple.com/en-us/HT202039#subscriptions
or request a refund from Apple
https://support.apple.com/en-us/HT204084
Hope this helps.
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Hello,
If you are trying to cancel an Adobe service, you may cancel it with the help of the steps mentioned in the following document.
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.htmlIf you experience any issue while canceling the service, please contact the support team via this link https://helpx.adobe.com/in/contact.html
Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
I have checked your account. You are subscribed to Adobe PDF Pack service that you have purchased from the Apple/ iTunes.
In this case, you will need to cancel the subscription from the App Store. If you experience any issue in canceling the subscription, please contact Apple support team.
There is nothing that can be done from our end in this case.Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
I have checked your account.
The service has been canceled.Let us know if you need any other help.
Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
I have checked that there are two subscriptions listed under your Adobe account.
- Adobe Export PDF with an annual billing plan
- Adobe Stock with a monthly billing plan
Also, you have purchased the Adobe Export PDF service from the Apple/iTunes not from Adobe.It seems that the amount was charged for the Adobe Stock.
Could you please check the receipt and confirm for which service the amount has been charged?Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
As you have already made the payment, please make sure that you are signed in to the application with the same email address that you used to purchase the service.
If you still experience any issue in accessing the service, please contact the support team via this link https://helpx.adobe.com/in/contact.html
Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
As you need to unsubscribe the service, you may refer to the steps provided in the following help document.
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.htmlIf you experience any issue while canceling the subscription, please contact the support team via this link https://helpx.adobe.com/in/contact.html
Thanks,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
As the subscription is not reflecting in the application under Plans& products, sign out of the application and reboot the device. Then relaunch the application and sign in to Adobe Acrobat Reader application.
Try once to open this link https://documentcloud.adobe.com/link/home/ in the browser on your device and check if you can access the services like Export PDF, combine PDF and other services included in the service.
Also, please check if the subscription is listed under "My Plans" on your Adobe account here https://account.adobe.com/If you need any help, please feel free to update the post.
Thank you,
Meenakshi -
2 votes
An error occurred while saving the comment Hello,
To cancel an Export PDF subscription, you may refer to the steps provided in the following help document.
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.htmlIf you experience any issue in canceling the subscription, I would suggest you contact the support team via this link https://helpx.adobe.com/in/contact.html.
Thank you,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
To cancel a subscription, you may take help of the steps provided in the following help document.
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.htmlIf you experience any issue in canceling the subscription, I would suggest you contact the support team via this link https://helpx.adobe.com/in/contact.html.
Thank you,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
The Adobe renewal membership is not optional. However, you do receive a notification of the service renewal on the registered email address. If you do not wish to continue the service, you may cancel the subscription once you get the email notification.
For more details about membership plans, please contact support via this link https://helpx.adobe.com/in/contact.html
Thank you,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
If you need to cancel the current subscription, please refer to steps mentioned in this help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html
For any further information about subscription, please contact the support team. You may contact support via this link https://helpx.adobe.com/in/contact.html
Thank you,
Meenakshi Negi -
1 vote
An error occurred while saving the comment Hello,
As you are experiencing issues with the Export PDF service, please provide us more details. When you try to export any PDF, do you get any error message? We may help you in resolving the issue.
If you still need to cancel the subscription, you may refer to the steps mentioned in the following help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html.
Thank you,
Meenakshi Negi -
1 vote
An error occurred while saving the comment Hello,
You will need to cancel the subscription for the Adobe PDF Pack. There is no option to change the subscription. You may take help of the steps provided here https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html to cancel the subscription.
Once you cancel the subscription for the Adobe PDF Pack, you can subscribe to the service you have mentioned above. If you need any help, please contact support. You may contact support via this link https://helpx.adobe.com/in/contact.html
Thank you,
Meenakshi -
1 vote
An error occurred while saving the comment Hello,
As you wish to cancel the subscription, you may refer to the steps provided in the following help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html to cancel a subscription.
If you experience any issue, please contact the support team. You may contact them via this link https://helpx.adobe.com/in/contact.html
Thank you,
Meenakshi Negi -
1 vote
An error occurred while saving the comment Hello,
As you need information related to your monthly bill for the Adobe service, I would suggest you contact Adobe support team as they will be able to help you with the billing related query. You may contact them via this link https://helpx.adobe.com/in/contact.html
Thank you,
Meenakshi Negi
Hello,
As you need to cancel the subscription, please refer to the steps provided in the following help document
- https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html
If you experience any issue with the cancelation, please contact our support team via this link https://helpx.adobe.com/in/contact.html
Thanks,
Meenakshi