Skip to content

Settings and activity

56 results found

  1. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you need to cancel the subscription, please refer to the steps provided in the following help document
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue with the cancelation, please contact our support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    If you are trying to cancel an Adobe service, you may cancel it with the help of the steps mentioned in the following document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue while canceling the service, please contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  3. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account. You are subscribed to Adobe PDF Pack service that you have purchased from the Apple/ iTunes.

    In this case, you will need to cancel the subscription from the App Store. If you experience any issue in canceling the subscription, please contact Apple support team.
    There is nothing that can be done from our end in this case.

    Thanks,
    Meenakshi

  4. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account.
    The service has been canceled.

    Let us know if you need any other help.

    Thanks,
    Meenakshi

  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked that there are two subscriptions listed under your Adobe account.
    - Adobe Export PDF with an annual billing plan
    - Adobe Stock with a monthly billing plan
    Also, you have purchased the Adobe Export PDF service from the Apple/iTunes not from Adobe.

    It seems that the amount was charged for the Adobe Stock.
    Could you please check the receipt and confirm for which service the amount has been charged?

    Thanks,
    Meenakshi

  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you have already made the payment, please make sure that you are signed in to the application with the same email address that you used to purchase the service.

    If you still experience any issue in accessing the service, please contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  7. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you need to unsubscribe the service, you may refer to the steps provided in the following help document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue while canceling the subscription, please contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  8. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As the subscription is not reflecting in the application under Plans& products, sign out of the application and reboot the device. Then relaunch the application and sign in to Adobe Acrobat Reader application.

    Try once to open this link https://documentcloud.adobe.com/link/home/ in the browser on your device and check if you can access the services like Export PDF, combine PDF and other services included in the service.
    Also, please check if the subscription is listed under "My Plans" on your Adobe account here https://account.adobe.com/

    If you need any help, please feel free to update the post.

    Thank you,
    Meenakshi

  9. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    To cancel an Export PDF subscription, you may refer to the steps provided in the following help document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue in canceling the subscription, I would suggest you contact the support team via this link https://helpx.adobe.com/in/contact.html.

    Thank you,
    Meenakshi

  10. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    To cancel a subscription, you may take help of the steps provided in the following help document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue in canceling the subscription, I would suggest you contact the support team via this link https://helpx.adobe.com/in/contact.html.

    Thank you,
    Meenakshi

  11. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    The Adobe renewal membership is not optional. However, you do receive a notification of the service renewal on the registered email address. If you do not wish to continue the service, you may cancel the subscription once you get the email notification.

    For more details about membership plans, please contact support via this link https://helpx.adobe.com/in/contact.html

    Thank you,
    Meenakshi

  12. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    If you need to cancel the current subscription, please refer to steps mentioned in this help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    For any further information about subscription, please contact the support team. You may contact support via this link https://helpx.adobe.com/in/contact.html

    Thank you,
    Meenakshi Negi

  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you are experiencing issues with the Export PDF service, please provide us more details. When you try to export any PDF, do you get any error message? We may help you in resolving the issue.

    If you still need to cancel the subscription, you may refer to the steps mentioned in the following help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html.

    Thank you,
    Meenakshi Negi

  14. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    You will need to cancel the subscription for the Adobe PDF Pack. There is no option to change the subscription. You may take help of the steps provided here https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html to cancel the subscription.

    Once you cancel the subscription for the Adobe PDF Pack, you can subscribe to the service you have mentioned above. If you need any help, please contact support. You may contact support via this link https://helpx.adobe.com/in/contact.html

    Thank you,
    Meenakshi

  15. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you wish to cancel the subscription, you may refer to the steps provided in the following help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html to cancel a subscription.

    If you experience any issue, please contact the support team. You may contact them via this link https://helpx.adobe.com/in/contact.html

    Thank you,
    Meenakshi Negi

  16. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you need information related to your monthly bill for the Adobe service, I would suggest you contact Adobe support team as they will be able to help you with the billing related query. You may contact them via this link https://helpx.adobe.com/in/contact.html

    Thank you,
    Meenakshi Negi

1 3 Next →