Skip to content
← Share your feedback on Acrobat DC

Settings and activity

56 results found

  1. NO SUCH THINH AS A FREE TRIAL

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat Web » Commenting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hi John,

    Sorry about the trouble caused.

    I checked the account with the email address you used to sign in to the UserVoice. There is no service listed under that account. You may also check the services in the Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.
    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    Thanks,
    Meenakshi

  2. I wish to cancel

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    11 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hi there,

    Thank you for reaching out and sorry for the delay in response.

    As you are trying to cancel the service, you may use the steps provided in the following help link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you experience any issue or need any help, I would request you to contact our support team here: https://helpx.adobe.com/in/contact.html

    Hope the information helps.

    Thanks,
    Meenakshi

  3. My subscription isn’t recognized.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    We have checked your account with the email address that you have used to sign in to the UserVoice. You are subscribed to Adobe PDF pack service and it shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

    Please try to sign out and reboot the device once.
    Then sign in again using the same email address that you have used to purchase the service.

    Let us know if the issue persists.

    Thanks,
    Meenakshi

  4. I just resubscribe to the premium. But it has not reactivated yet.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Organizing or Combining PDFs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    Sorry for the trouble.

    We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

    As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.

    Let us know how it goes.

    Thanks,
    Meenakshi

  5. Cannot activate my new subscription

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    Sorry for the trouble.

    We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

    As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.

    Let us know how it goes.

    Thanks,
    Meenakshi

  6. Lost my acrobat subscription

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    Sorry for the trouble.

    We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

    As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.

    Let us know how it goes.

    Thanks,
    Meenakshi

  7. I have a subscription with my educational organisation. Does this include editing pdf documents on iPad?

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address used to sign in to the UserVoice. You are using the Adobe CC educational subscription. The educational subscription does not work on the mobile application.

    Thanks,
    Meenakshi

  8. No quiero pagar más por favor quitar

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I see that you have purchased the service from Apple/iTunes. You need to cancel the subscription from the Apple Store. There is nothing can be done from our end.

    For more details, you can refer to the following help link.
    - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Thanks,
    Meenakshi

  9. I can't log into my account in my iPhone.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Fill & Sign  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address that you used to sign-in into the UserVoice.

    The Adobe ID that you are using is registered from China.
    The Acrobat.com services are not available in your Geolocation. That is why you get the access denied message/error.

    Thanks,
    Meenakshi

  10. I paid for the app I’m still waiting for!

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    The account shows the service as active.
    If you are still experiencing the issue, please let us know.

    You may also contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  11. I got charger on my card for an app that I though was free

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Acrobat Reader for iOS » Comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hi Ryan,

    I have checked the account with the email address that you used to sign in to the UserVoice. There is no service listed under that account. You may also check yourself the services in the Adobe account here https://account.adobe.com/
    Open the link and sign in with the same email address that you used for the application.

    Please confirm the name of the service for which you have been charged.

    You may also contact the support team via this link https://helpx.adobe.com/in/contact.html for further help.

    Thanks,
    Meenakshi

  12. Refund for purchase

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hi Iain,

    I see that you have purchased the Adobe PDF Pack service from the Apple/Itunes, not from Adobe Store. You will need to cancel the subscription from the Apple store.

    For more details, you may refer to the following help document
    - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Thanks,
    Meenakshi

  13. Not working

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address used by you to sign in to the UserVoice. There is no service listed under that account.

    You may also check the service in the Adobe account here https://account.adobe.com/
    Open the link and use the same email address and password that you used to sign in to the application. Check if you can find any service listed there.

    If you need any help, you may contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  14. Annulation abonnement

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Acrobat Reader for iOS » Fill & Sign  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hi Benjamin,

    I have checked your account with the email address used to sign in to the UserVoice. The service is already canceled.

    If you need any help, you may contact the support team via this link helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  15. Cancel Subscription

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address used to sign in to the UserVoice. The service is already canceled.

    If you need any help, you may contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  16. I cannot log in to the account, the prompt is that the access is denied. Hope you could help fix it as soon as possible.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Acrobat Reader for iOS » Comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email ID you used to sign-in to the UserVoice. Assuming you are using the same email ID to sign-in to the application.

    The email ID is registered in the China region. The Adobe.com service is not available in that geolocation (i.e. China) that is the reason you get the access denied error message when you try to sign in to the application.

    Thanks,
    Meenakshi

  17. Purchase complete. Waiting for feature activation.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked that you are subscribed to the Adobe Acrobat Pro DC service. Assuming you are using the same email address to sign-in to the mobile application by which you are signed in to the UserVoice.

    Would you please let us know the feature that is not working in the application?

    Thanks,
    Meenakshi

  18. I want to cancel the subscription and return the money, accidentally clicked to buy a subscription, I do not use the application

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Acrobat Reader for iOS » Comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked that you have purchased the service from Apple/iTunes, not from the Adobe Store. Please cancel your subscription from the App Store on your mobile device.

    For more details, you may refer to the following help document https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    Thanks,
    Meenakshi

  19. Acrobat pro dc

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account. You have a purchased the perpetual license for Adobe Acrobat. You can not use the perpetual license for the mobile application.

    You will need Adobe Acrobat DC subscription in order to access the features on the mobile application. However, there will be limited access to the tools on the mobile application. For more details, you can refer to the help document https://helpx.adobe.com/in/acrobat/mobile-app-faq.html

    Hope that answers your question.

    Thanks,
    Meenakshi

  20. Delete subscription

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Resolved  ·  4 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    Please take help of the steps provided in the following help document to cancel the subscription.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you need any help, you can contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

← Previous 1 3