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  1. 12 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    It appears to be an issue with the App Store.

    Would you please take a look at the following thread in the Apple Support forum and see if you can resolve the issue?

    https://discussions.apple.com/thread/250575564

    If the problem still persists, please contact Apple Support.

    https://support.apple.com/contact

    Sorry for the inconvenience.

  2. 3 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat 19.08.00 to the App Store.

    Would you please update to 19.08.00 and let us know if it works for you?

    If the problem still persists, it would be great if you can share your PDF document and the steps to reproduce the problem.

    Thank you for your help.

  3. 4 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat 19.08.00 to the App Store.

    Would you please update to 19.08.00 and let us know if it works for you?

    If the problem still persists, it would be great if you can share your PDF document and the steps to reproduce the problem.

    Thank you for your help.

  4. 1 vote

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat 19.08.00 to the App Store.

    Would you please update to 19.08.00 and let us know if it works for you?

    If the problem still persists, it would be great if you can share your PDF forms and the steps to reproduce the problem.

    Thank you for your help.

  5. 1 vote

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat 19.08.00 to the App Store.

    Would you please update to 19.08.00 and let us know if the problem still persists?

    Thank you.

  6. 4 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released Acrobat 19.08.00 to the App Store.

    Acrobat 19.08.00 includes the fix for the Printing problem with distorted text in PDF forms in Landscape orientation.

    Would you please update to 19.08.00 and let us know if it works for you?

    Thank you.

  7. 7 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released Acrobat 19.08.00 to the App Store.

    Acrobat 19.08.00 includes the fix for the Printing problem with distorted text in PDF forms in Landscape orientation.

    Would you please update to 19.08.00 and let us know if it works for you?

    Thank you for your help!

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for sharing your documents with us.

    We are investigating the cause of the problem with the PDF forms in Landscape orientation.

    Thank you again for your help.

  8. 2 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat Reader 19.07.00 to the App Store on July 25, 2019.

    We believe that we addressed the app freeze/hang issue with an extremely large number of documents that are stored locally on your iPhone/iPad.

    Would you please update to Acrobat Reader 19.07.00 and let us know if it works for you?

    Thank you.

  9. 10 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released Acrobat Reader 19.07.00 to the App Store on July 25, 2019.

    We believe that we addressed the app freeze/hang issue with an extremely large number of documents that are stored locally on your iPhone/iPad.

    Please update to 19.07.00 (*without* uninstalling and re-installing the app - or iOS will erase all local documents and preferences, if you do) and let us know if you see performance improvements.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We would like additional information from those of you who experienced this freeze/hang/crash problem frequently.

    1. Is a PDF document open right before switching to other apps or locking your device? If so, is a PDF document opened from the local storage on your iPad/iPhone or cloud storage (e.g. Document Cloud, Dropbox, Google Drive)?

    2. How much iPad/iPhone storage space does your Acrobat app consume?
    Please check iOS Settings > General > iPhone/iPad Storage > Acrobat > Document & Data.

    3. What is the number of documents do you have in Acrobat local storage (On This iPhone/iPad)? Hundreds? Thousands?

    Thank you for your help!

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We apologize for the inconvenience.

    Would you be willing to share your PDF documents that exhibit the problem with us (Adobe)?

    It would be great if you can attach your PDF documents in your next reply to this forum thread.

    Thank you for your help.

  10. 1 vote

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    This is a public forum. We have recorded your email addresses and edited out from the description that is visible to everyone.

  11. 3 votes

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  12. 1 vote

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Moving the post to the forum for Acrobat desktop app.

  13. 18 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    First, would you please confirm the following?

    * You've received an email with a PDF attachment in Outlook on your iPad/iPhone.
    * You are trying to open the PDF attachment in Acrobat Reader on your iPad/iPhone (not on your desktop/laptop computer).

    Please try the following steps.

    1. Update Acrobat Reader and Microsoft Outlook to the latest versions.
    * Acrobat Reader version 1906.02
    * Microsoft Outlook version 3.28.0
    (as of June 23, 2019)

    2. Launch Acrobat Reader. If you see the sign-in screen, sign in with your ID or tap 'x' in the upper right corner to skip sign-in. Go to the Acrobat home screen. Dismiss a tooltip, if it pops up.

    3. Launch Outlook. Tap a PDF attachment icon to open it in Outlook preview.

    4. Tap the Share icon in the upper right corner.

    5. Tap "Share File via..." from the menu that pops up.

    6. Tap "Open in..." in the second row.

    7. Tap "Copy to Acrobat".

    Please see the five screenshots that are attached to this forum thread.

    Would you please let us know if the PDF attachment is opened in Acrobat Reader?

    Thank you for your help.

  14. 7 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Please update to 19.06.01 and check if the problem is fixed.

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your help!

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We released Acrobat Reader 19.05.00 to the App Store on May 12, 2019.

    Would you please update to 19.05.00 and see if the problem is fixed for you?

    Thank you for your patience.

  15. 2 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please sign out & in again.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Does the problem occur with the files stored in Document Cloud?

    If so, would you please sign out & in again to Document Cloud?

    We apologize for the inconvenience caused.

  16. 0 votes

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi Judy,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please sign out and sign in again.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi Judy,

    Sorry for the inconvenience caused.

    Would you please try the following steps?

    1. Tap "Home" in the bottom tab bar.
    2. Tap the Profile icon (the second from the right) in the top bar.
    3. Tap "Sign Out".
    4. Tap "Sign In" to sign in again.

    Please let us know if your problem is fixed after you sign into Document Cloud again.

    Thank you!

  17. 10 votes

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    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi everyone,

    Would you please sign out & in to see if Acrobat stops creating "(Recovered).pdf" files?

    The "(Recovered).pdf" files contain your new changes that have not been saved to Document Cloud. Please inspect each one of them and see if you can recover lost changes.

    We apologize for the inconvenience caused.

  18. 1 vote

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    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Sorry for the inconvenience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    We apologize for the inconvenience caused.

    Would you please sign out & in to see if it eliminates the problem that you have experienced?

    Please let us know if it works for you.

    Thank you.

  19. 81 votes

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    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    For those of you who had experienced any problems with Document Cloud files in the latest version 19.05.00 of Acrobat, would you please try the following steps?

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign into Document Cloud.

    Please let us know if this fixes the problem.

    Thank you for your help!

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    We apologize for the inconvenience caused. Would you please sign out and in to see if it helps eliminate the problem?

    Thank you for your help.

  20. 2 votes

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    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    If you are using Adobe Document Cloud (not other cloud storage), we suspect that your problem may be caused by the exceeded Document Cloud storage quota.

    Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

    https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

    Is it possible that you hit the storage limit?

    To check your current storage usage

    1. Go to https://assets.adobe.com in a web browser.
    2. Sign in with your Adobe ID that you use for Acrobat Reader.
    3. Look at the bottom-left corner for the storage usage.

    See the attached screenshot: Cloud Storage.png

    If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

    Please let us know what you find.

    Thank you for your help.

    An error occurred while saving the comment
    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please provide more details about the problem?

    "the cloud" - Do you mean Adobe Document Cloud or something else (e.g. Dropbox, Google Drive, Microsoft OneDrive)?

    Do you see an error message when you try to save or rename a file? What is the message?

    Does the problem happen with all cloud files or a few files?

    Thank you for your help.

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