Skip to content
← Share your feedback on Acrobat DC

Settings and activity

1 result found

  1. it keeps crashing on my mac and its the newest version of Acrobat Pro

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Need Info  ·  Pratyush Dhoundiyal responded

    Apologies for the trouble, can you provide some sample rich media PDFs with which you are facing this.

    An error occurred while saving the comment
    Autumn commented  · 

    I am having the same issue. attempting to input a 3D file. It is a U3D file that was created in CAD (solidworks), exported as an .stl, opened in meshmixer, exported as an .obj, then opened in photoshop and exported as the U3D file.

    For what its worth I exported a powerpoint presentation as a .pdf and that file was able to input the rich media U3D file just fine however the pdf I need to input it on is an engineering drawing exported as a .pdf from my cad software (solidworks). Not sure if the origin of the pdf has anything to do with this but I've tested several pdf's exported from the cad program and they all crash when I attempt to add the rich media U3D feature.

    For reference I am working on a PC and all files were generated on a PC.