Settings and activity
20 results found
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2 votes
Hi Rochelle,
Are you still facing the issue? If yes, please share information asked earlier.
Thanks,
An error occurred while saving the comment -
7 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedWe are working really hard to put up a robust Customer support. Meanwhile, would you like to raise any particular issue you are facing with which we can help you here?
Thanks
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3 votes
Could you pls. share how are the PDFs being accessed? Are these kept on a network folder or shared (mapped n/w) drive? Or are you accessing them through a Citrix server or RDP?
An error occurred while saving the comment Pratyush Dhoundiyal commentedWe are looking into the problem. Thanks for reporting.
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8 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedHi Saad,
This indeed is the design, after the trial expires Acrobat works in reduced mode which is equivalent to using a Reader, can you elaborate on what Reader feature you miss out after your trial expires?Thanks
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29 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for reporting, we have escalated this to the engineering team.
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3 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedHi Isako,
Can you provide your machine details so that we can track it down.
Thanks for reporting
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5 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for reporting the issue, we have raised the concern to our engineering team an will get back to you in case of any update.
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7 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for the feedback, will raise this request and keep you updated on the status.
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21 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedPlease provide your machine specifications along with the version of Acrobat you are using.
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34 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedWe are sorry for the trouble you faced, can you please share your machine specification along with the version of Acrobat your are using.
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4 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedI understand your concern and thanks for sharing it with us. Your data is held securely. You can have a look at the Privacy Policy (http://www.adobe.com/privacy.html) for more details. In most places in the world, you must have obtained legal majority to enter a business agreement. So asking for your DoB is a legal requirement, and a self decleration from you that you've attained legal majority.
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3 votes
Hi Bruno,
Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.
Thanks.
An error occurred while saving the comment Pratyush Dhoundiyal commentedHi Bruno,
Can you please provide the crash logs the next time you face this issue. Logs will help us to narrow this down.
Thanks for reporting.
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1 vote
An error occurred while saving the comment Pratyush Dhoundiyal commentedHi Matt, is this behavior permanent? or are you facing this intermittently?
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10 votes
Hi,
Can you please confirm if you are still facing issues with launching acrobat / installing acrobat ?
-Ayush
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for Reporting. We are actively looking into it.
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10 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for logging this, we will raise this concern internally and would update you accordingly.
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2 votes
Marking this issue as resolved as there is no response from the user.
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for reporting.
Please provide following logs
1. /private/var/log/install.log
2. /private/var/log/system.logAlso if you could also share this bundle "'/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework"' it would help us to narrow down the issue.
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2 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThank for reporting the issue. We have raised this internally and will soon update on this thread.
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4 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks for reporting, Our team is looking into it and will post an update on this soon.
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2 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedHi Saad,
If you could also provide the PDF, that will help us a lot in narrowing this down.
Thanks for reporting.
-Pratyush -
2 votes
An error occurred while saving the comment Pratyush Dhoundiyal commentedThanks Saad for reporting this, we are now looking into it.
We are looking into it and our engineering team will get in touch with you soon.