AdminPratyush Dhoundiyal (Admin, Adobe)

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  1. 1 vote
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      1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
      AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

      We are looking into it and our engineering team will get in touch with you soon.

    • 5 votes
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        Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
        AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

        We are working really hard to put up a robust Customer support. Meanwhile, would you like to raise any particular issue you are facing with which we can help you here?

        Thanks

      • 2 votes
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          2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

          Could you pls. share how are the PDFs being accessed? Are these kept on a network folder or shared (mapped n/w) drive? Or are you accessing them through a Citrix server or RDP?

          AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

          We are looking into the problem. Thanks for reporting.

        • 4 votes
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            Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
            AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

            Hi Saad,
            This indeed is the design, after the trial expires Acrobat works in reduced mode which is equivalent to using a Reader, can you elaborate on what Reader feature you miss out after your trial expires?

            Thanks

          • 10 votes
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              Under review  ·  12 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
              AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

              Thanks for reporting, we have escalated this to the engineering team.

            • 3 votes
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                Started  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                Thanks for reporting the issue, we have raised the concern to our engineering team an will get back to you in case of any update.

              • 5 votes
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                  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                  Thanks for the feedback, will raise this request and keep you updated on the status.

                • 10 votes
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                    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                    Please provide your machine specifications along with the version of Acrobat you are using.

                  • 10 votes
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                      Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                      We are sorry for the trouble you faced, can you please share your machine specification along with the version of Acrobat your are using.

                    • 10 votes
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                        Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                        Apologies for your troubled experience, it would be great if you can list your concerns more thoroughly so that we can take appropriate actions to make your experience better.

                      • 2 votes
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                          9 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Bruno,

                          Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

                          Thanks.

                          AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                          Hi Bruno,

                          Can you please provide the crash logs the next time you face this issue. Logs will help us to narrow this down.

                          Thanks for reporting.

                        • 6 votes
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                            AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                            Thanks for Reporting. We are actively looking into it.

                          • 4 votes
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                              Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                              Thanks for logging this, we will raise this concern internally and would update you accordingly.

                            • 2 votes
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                                Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                                Thanks for reporting.

                                Please provide following logs
                                1. /private/var/log/install.log
                                2. /private/var/log/system.log

                                Also if you could also share this bundle "'/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework"' it would help us to narrow down the issue.

                              • 2 votes
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                                  Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                                  Thank for reporting the issue. We have raised this internally and will soon update on this thread.

                                • 2 votes
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                                    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                                    Thanks for reporting, Our team is looking into it and will post an update on this soon.

                                  • 2 votes
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                                      Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                                      Hi Saad,

                                      If you could also provide the PDF, that will help us a lot in narrowing this down.

                                      Thanks for reporting.
                                      -Pratyush

                                    • 1 vote
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                                        Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminPratyush Dhoundiyal (Admin, Adobe) commented  · 

                                        Thanks Saad for reporting this, we are now looking into it.

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