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  1. 2 votes

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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

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    Pratyush Dhoundiyal commented  · 

    We are looking into it and our engineering team will get in touch with you soon.

  2. 7 votes

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    Pratyush Dhoundiyal commented  · 

    We are working really hard to put up a robust Customer support. Meanwhile, would you like to raise any particular issue you are facing with which we can help you here?

    Thanks

  3. 3 votes

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    Pratyush Dhoundiyal commented  · 

    We are looking into the problem. Thanks for reporting.

  4. 8 votes

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    Pratyush Dhoundiyal commented  · 

    Hi Saad,
    This indeed is the design, after the trial expires Acrobat works in reduced mode which is equivalent to using a Reader, can you elaborate on what Reader feature you miss out after your trial expires?

    Thanks

  5. 28 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting, we have escalated this to the engineering team.

  6. 3 votes

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    Pratyush Dhoundiyal commented  · 

    Hi Isako,

    Can you provide your machine details so that we can track it down.

    Thanks for reporting

  7. 5 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting the issue, we have raised the concern to our engineering team an will get back to you in case of any update.

  8. 7 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for the feedback, will raise this request and keep you updated on the status.

  9. 20 votes

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    Pratyush Dhoundiyal commented  · 

    Please provide your machine specifications along with the version of Acrobat you are using.

  10. 31 votes

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    Pratyush Dhoundiyal commented  · 

    We are sorry for the trouble you faced, can you please share your machine specification along with the version of Acrobat your are using.

  11. 4 votes

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    Pratyush Dhoundiyal commented  · 

    I understand your concern and thanks for sharing it with us. Your data is held securely. You can have a look at the Privacy Policy (http://www.adobe.com/privacy.html) for more details. In most places in the world, you must have obtained legal majority to enter a business agreement. So asking for your DoB is a legal requirement, and a self decleration from you that you've attained legal majority.

  12. 3 votes

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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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    Pratyush Dhoundiyal commented  · 

    Hi Bruno,

    Can you please provide the crash logs the next time you face this issue. Logs will help us to narrow this down.

    Thanks for reporting.

  13. 1 vote

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    Pratyush Dhoundiyal commented  · 

    Hi Matt, is this behavior permanent? or are you facing this intermittently?

  14. 10 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for Reporting. We are actively looking into it.

  15. 10 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for logging this, we will raise this concern internally and would update you accordingly.

  16. 2 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting.

    Please provide following logs
    1. /private/var/log/install.log
    2. /private/var/log/system.log

    Also if you could also share this bundle "'/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework"' it would help us to narrow down the issue.

  17. 2 votes

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    Pratyush Dhoundiyal commented  · 

    Thank for reporting the issue. We have raised this internally and will soon update on this thread.

  18. 4 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting, Our team is looking into it and will post an update on this soon.

  19. 2 votes

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    Pratyush Dhoundiyal commented  · 

    Hi Saad,

    If you could also provide the PDF, that will help us a lot in narrowing this down.

    Thanks for reporting.
    -Pratyush

  20. 2 votes

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    Pratyush Dhoundiyal commented  · 

    Thanks Saad for reporting this, we are now looking into it.