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20 results found

  1. Can't open previously created portfolio files

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Hi Rochelle,

    Are you still facing the issue? If yes, please share information asked earlier.

    Thanks,

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    Pratyush Dhoundiyal commented  · 

    We are looking into it and our engineering team will get in touch with you soon.

  2. Your customer support chat is IMPOSSIBLE to find, sends me in endless useless circles, and redirects me to useless forum articles having no

    7 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    We are working really hard to put up a robust Customer support. Meanwhile, would you like to raise any particular issue you are facing with which we can help you here?

    Thanks

  3. PDF pages simply go blank after 60+ mins

    3 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    We are looking into the problem. Thanks for reporting.

  4. Adobe Acrobat Pro DC should work as Acrobat Reader after 7 day trial

    8 votes

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    Under review  ·  5 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Hi Saad,
    This indeed is the design, after the trial expires Acrobat works in reduced mode which is equivalent to using a Reader, can you elaborate on what Reader feature you miss out after your trial expires?

    Thanks

  5. Acrobat Pro DC (AcroCEF) eating up 21GB of memory and CPU time on Mac

    29 votes

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    Under review  ·  35 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting, we have escalated this to the engineering team.

  6. all pdf docs open with the window maximized. no matter what setting I use, it will not open to non-maximized window!!!!!

    3 votes

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    Resolved  ·  5 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Hi Isako,

    Can you provide your machine details so that we can track it down.

    Thanks for reporting

  7. Pdf not recognized by default email application (Microsoft Outlook) on Windows 10 PC

    5 votes

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    Started  ·  5 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting the issue, we have raised the concern to our engineering team an will get back to you in case of any update.

  8. Preference for "Create Comment Summary..."

    7 votes

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    4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for the feedback, will raise this request and keep you updated on the status.

  9. Adobe Acrobat DC - Program Not Responding. Every time I open the program it crashes. It is completely unusable

    21 votes

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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Please provide your machine specifications along with the version of Acrobat you are using.

  10. It is so slow it is almost unusable.

    36 votes

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    Under review  ·  12 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    We are sorry for the trouble you faced, can you please share your machine specification along with the version of Acrobat your are using.

  11. Why use a persons birthdate for account verification!

    4 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    I understand your concern and thanks for sharing it with us. Your data is held securely. You can have a look at the Privacy Policy (http://www.adobe.com/privacy.html) for more details. In most places in the world, you must have obtained legal majority to enter a business agreement. So asking for your DoB is a legal requirement, and a self decleration from you that you've attained legal majority.

  12. Acrobat quit unexpectively

    3 votes

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    9 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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    Pratyush Dhoundiyal commented  · 

    Hi Bruno,

    Can you please provide the crash logs the next time you face this issue. Logs will help us to narrow this down.

    Thanks for reporting.

  13. Ctrl-F feature broken in new update

    1 vote

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    Resolved  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Hi Matt, is this behavior permanent? or are you facing this intermittently?

  14. Constant crashes since updating to MAC OS 10.13

    10 votes

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    20 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for Reporting. We are actively looking into it.

  15. Need a feature that allows you to change the default "Save As" location. This is available in Microsoft Word, but not in Adobe.

    10 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for logging this, we will raise this concern internally and would update you accordingly.

  16. After MacOS Sierra 10.12.6 upgrade can no longer use Adobe Acrobat DC

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting.

    Please provide following logs
    1. /private/var/log/install.log
    2. /private/var/log/system.log

    Also if you could also share this bundle "'/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework"' it would help us to narrow down the issue.

  17. Send & Track Personalized Email Message

    2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thank for reporting the issue. We have raised this internally and will soon update on this thread.

  18. Cant get adobe pro to display pdf documents in IE11 but it works with the free version on Adobe reader DC

    4 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks for reporting, Our team is looking into it and will post an update on this soon.

  19. There was a problem reading this document (109)

    2 votes

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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Hi Saad,

    If you could also provide the PDF, that will help us a lot in narrowing this down.

    Thanks for reporting.
    -Pratyush

  20. The document has been changed since it was created and use of extended features is no longer available

    2 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » PDF Forms  ·  Admin →
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    Pratyush Dhoundiyal commented  · 

    Thanks Saad for reporting this, we are now looking into it.