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    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

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    KDEHN commented  · 

    I am having the same issue. In Acrobat Pro DC, when I use the tool "Create PDF" and choose "Scanner" and don't choose "append to existing file", it makes the scan okay, but as soon as I click on "done" it disappears, and so I can't save it. I'm using Windows 10 Pro. I can't send a PDF with this problem because the problem is that I can't make the PDF in the first place.

    KDEHN supported this idea  ·