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  1. 145 votes

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    29 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

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    Anonymous commented  · 

    Hey y'all, I've been posting on this thread since summer of 2019, I even was in a call with an Adobe developer to supposedly help fix the bug. Lo and behold just like the rest of you I never saw any improvement so I moved on, deleted the app and got another one that is honestly way better than adobe with the free version having more features for annotations and highlighting than Adobe allows its free users. The worst part is that no Adobe developer ever commented under this thread ever again, despite the ongoing new comments and votes. The app I use is called PDF Expert by Readdle ( those 2 Ds are not a typo) hopefully you like it as well.

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    Anonymous commented  · 

    Hi, this original issue is from2018, it is now July 2019 and I still can’t make any annotations because they keep being deleted after coming back. Yes, I’ve clicked the “done button”, using multiple tools, nothing gets saved. The app didn’t crash, I’ve tried deleting the app multiple times, even deleting the file and nothing works. It is really annoying because all my Uni-workload is done on PDFs from my ipad and this way I cannot make any progress.

  2. 3 votes

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    0 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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