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  1. Lost Comments: The new app keeps deleting/not saving annotations

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    Stefan Schwarz supported this idea  · 
    An error occurred while saving the comment
    Stefan Schwarz commented  · 

    Hey Adobe, could you please focus on this issue? It won't save any annotations or highlights. My girlfriend bought her iPad Air solely for that purpose. It works fine on my iPad Pro.

    We will gladly provide diagnostics. If you have a beta program, we would participate as well. You can contact me through my mail address.

    Please get back to me! Thanks!