Settings and activity
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146 votesNeed Info · Jeffrey Xiong responded
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?
If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
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After this new update, my documents that i have saved all got erased. I can’t find the files that i have work for the past months. If someone have a way to help me get my files back i will deeply appreciate it. Thanks.