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  1. Lost Comments: The new app keeps deleting/not saving annotations

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    An error occurred while saving the comment
    BB commented  · 

    How long had you been commenting for before you lost data? It was after I saved and closed the document.
    - Did you click the ‘done’ button in the top left? No.
    - Did you only use a single tool (highlight), or did you alternate? alternate (used highlight and comment)
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.) Closed the app
    - Did you share the file? Yes- to a student to see their grade/comments.
    - Did the app crash? No.