Michael Tobin

My feedback

  1. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Michael Tobin commented  · 

    I installed the update, and so far everything looks good; I haven't seen the LogTransport application taking up all of my CPU since.
    Thanks!

    An error occurred while saving the comment
    Michael Tobin commented  · 

    Sorry for the multiple posts, but there's a thread on the Adobe Support Forums related to this issue:

    https://community.adobe.com/t5/acrobat-reader/logtransport2-exe-how-can-i-disable-it/td-p/11143306?page=1

    An error occurred while saving the comment
    Michael Tobin commented  · 

    Hi Vinod,
    A fix would be appreciated. If you need any more information please let me know.
    Several of my coworkers are experiencing the same problem: laptop fans start running at full speed, and LogTransport Application is consuming all the CPU of one core of processor.

    Michael Tobin shared this idea  · 
  2. 94 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Michael Tobin commented  · 

    I assume that most/many of you have already found the update. I got it through Help > Check for Updates in Acrobat (it hadn't shown up in my CC app).
    It would have been nice if this bug had never happened at all, but it's also good to know that maybe we all helped get it fixed by posting here.

    An error occurred while saving the comment
    Michael Tobin commented  · 

    It's a miracle! I just updated Acrobat and it doesn't break drop shadows anymore, at least when I open the "Comments" tool (I haven't tried the "Don't open in tabs" option).

    An error occurred while saving the comment
    Michael Tobin commented  · 

    I have had the same issue. The action that causes the drop shadows to disappear is opening the Comments (previously Annotations?) tool in the right sidebar.

    There is also a lengthy discussion on the Adobe forums:

    https://community.adobe.com/t5/acrobat/opening-a-pdf-file-causes-windows-10-quot-show-shadows-under-windows-quot-to-deselect/m-p/10692613?page=1

    In this discussion it seems that opening PDF files in separate windows rather than in tabs also causes this issue to occur.

    BTW, another easy way to access the performance settings is to search for "Performance" with the Windows search bar. You should get a hit for the Performance Settings (and it will remain under the "Settings" tab of the search results, at least for a while).

    Michael Tobin supported this idea  · 

Feedback and Knowledge Base