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    Anonymous commented  · 

    The problem is solved.

    I called the Adobe support number 800-833-6687 and spoke with Nalia. We shared my screen and she duplicated the problem. She delved deeper and found my Epson-3540 drivers were out of date. I updated the drivers through the Epson website, rebooted, tested scanner and all is well.

    A little background:

    Dell is very proud of their "Support Assist" program and their agents repeatedly said running the Support Assist utility regularly would keep "all my drivers" up do date. Apparently (not obvious to me) Support Assist is not aware of my printer's drivers and did not update them.
    It was late on Friday night when I saw the scanner problem. I used the chat utility and shared my screen with a chat agent, who did not have Nalia's insight and told me essentially that that's the way it is and it cannot be fixed. That kind of ****** me off and I was ready to cancel my subscription.
    Saturday I created my original detailed message to the Adobe Support Community and received the message to submit my case as an "idea" for a future fix. That really ****** me off, but I submitted my "idea".
    Today (Monday) I called and spoke with Nalia - who rescued me :-)

    All is well. I'll post this to that "idea" page to close the bug report there as well.

    Thank you to all who've read this. If it's archived it may help others in a similar situation.

    If I am no longer disgruntled but am completely satisfied, does that make me "gruntled"?

    Anonymous shared this idea  ·