This is not an idea. It is a report of a serious, newly introduced bug in your expensive software.

File -> Create -> PDF from Scanner worked fine for me for several years with my Epson WF-3540 printer/scanner, several levels and versions of Adobe Acrobat products - up to Adobe Acrobat Pro DC - and my old Win7 laptop.

Last week I finally got around to deploying my new Win10 laptop and installing Adobe Acrobat Pro DC. Today I needed to scan some letters to PDF and was surprised and disappointed.

My usual "File -> Create -> PDF from Scanner" brings up the "Scan & OCR" page with sections:

Scanner

(Epson WF-3540 is selected)

Scan using

"Default settings" radio button is pre-selected and cannot be de-selected

"Show scanner's user interface" is greyed out.

(The settings "gear icon" brings up a different page of options)

Or use a predefined scan setting

All of these options such as "Autodetect Color Mode" are greyed out. They cannot be selected.

My former procedure (with myWin7 computer) was to select one of the predefined settings and run with it. No problem.

Today, hitting Scan brings up a "What do you want to scan?" dialog box.

I change paper source from Flatbed to Document Feeder
I select the "Black and white picture of text" radio button
I select the "Adjust the quality of the scanned picture" hyperlink and increase Resolution from 100 to 300 DPI and hit OK (which changes the radio button selection to "Custom Settings"
I change page size from Legal to "Letter 8.5 x 11"

I hit Scan

IMPORTANT: There is no way to save these four steps! Must be repeated for every scanning event.

This is an unacceptable downgrade.

I chatted with a remote session with a support agent who concluded "That's the way it's intended to work in the latest edition". And "It cannot be fixed".

I submitted a request for assistance to the Adobe Support Community and received this reply from Amal:
"We are sorry for the trouble and the experience. Please use the Adobe wish form (https://www.adobe.com/products/wishform.html) to share your feedback with the engineering team."

I replied to Amal on the Adobe Support Community:

"Hello Amal. Thank you for your reply. You are not the one who sets policy or fixes software bugs, so I will follow your suggestion, but please pass this comment up the line.

Requests to fix newly introduced bugs are not "wishes". I'm somewhat put off by Adobe calling it that.
This expensive program used to work. The same program - with the same scanner - with only a change of computer and operating system - now has a serious bug.
Windows 10 is not new. I held off to beyond the last possible moment to adopt Windows 10. Adobe Acrobat Pro DC is not new.

This bug ought to have been fixed by now, and fixing it should not be treated as if a suggested new feature."

I do not want to cancel my subscription but I pay too much to accept this kind of downgraded performance.

Your response is requested.

Thank you,
Robert Peruzzi