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  1. Acrobat Pro DC crashes randomly after scan

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    2 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    Under review  ·  Mohit Kumar responded

    Hi,

    We regret the inconvenience that you are facing. I will take this issue with the engineering team and let you know as soon as a solution is available.

    Regards,
    Mohit Kumar

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    Anonymous commented  · 

    Having the same issue and Windows logs generate: "Faulting application name: Acrobat.exe, version: 17.11.30171.53481, time stamp: 0x5ea394f4Faulting module name: USER32.dll, version: 10.0.18362.836, time stamp: 0xaf54096eException code: 0xc0000005Fault offset: 0x00040001Faulting process id: 0x53ccFaulting application start time: 0x01d659e4d002f2ffFaulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exeFaulting module path: C:\windows\System32\USER32.dllReport Id: a804013e-6d22-4b28-bbfc-e5f9dd4ae7d5Faulting package full name: Faulting package-relative application ID: "