Acrobat Pro DC crashes randomly after scan
After scan from HP Officejet Pro 8620, Acrobat just closes/crashes. Random occurrence.
Max
shared this idea
Hi,
We regret the inconvenience that you are facing. I will take this issue with the engineering team and let you know as soon as a solution is available.
Regards,
Mohit Kumar
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Todd Gamber
commented
I'm having the same issue on Windows 11 when scanning from an HP Color LaserJet MFP M479fdw. It seems to crash when Acrobat is in the 'recognizing text' phase. Loses the whole document and I have to scan again. Frequently, when I try scanning the same document again, it crashes a second time. It must be that some characters/images can break the recognizing text feature and cause the program to crash.
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Anonymous
commented
Having the same issue and Windows logs generate: "Faulting application name: Acrobat.exe, version: 17.11.30171.53481, time stamp: 0x5ea394f4Faulting module name: USER32.dll, version: 10.0.18362.836, time stamp: 0xaf54096eException code: 0xc0000005Fault offset: 0x00040001Faulting process id: 0x53ccFaulting application start time: 0x01d659e4d002f2ffFaulting application path: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\Acrobat.exeFaulting module path: C:\windows\System32\USER32.dllReport Id: a804013e-6d22-4b28-bbfc-e5f9dd4ae7d5Faulting package full name: Faulting package-relative application ID: "