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  1. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

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    Bob Pollack commented  · 

    This is not caused by Windows Explorer. If you try to remove the file or move it to another folder, the Windows popup says "This action cannot be completed because the file is in use by Adobe Acrobat Reader DC." In other words, we know who is locking the file.

    This problem-- where Acrobat Reader locks a file and doesn't unlock it after you have closed that file's tab--has persisted for years. I now have Reader version 2021.001.20150 and it is still there.

    The only workarounds I have found are (1) close Acrobat Reader completely or (2) use a 3rd-party file unlocker app. I see here that this problem was reported more than a year ago. Can you tell us if Adobe is even trying to fix it?

    Bob Pollack supported this idea  ·