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  1. 2 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us.
    There is an option under File Menu which could help you in that.

    This menu item will open all the PDFs that were opened in the previous session when the Reader was closed .

    Hope this helps ?

    Thanks
    Ayush Jain

  2. 2 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello Joe,

    Sorry for the issue that you are facing while Using Acrobat Classic 2020 on you Mac BigSur 11.4 .

    I tried this at my end on the specified version but couldnt reproduce it at my end.

    1) Could you please let me know what all operations are you doing in the PDF before saving when it gets Hanged ?
    2) Are you facing this issue every time with every PDF or it is specific only to some PDF ?

    If you could share a screen recording video fo the complete workflow and the Test files with us, it would be really helpful to debug that further.

    Thanks
    Ayush Jain

  3. 326 votes

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    AdminAyush Jain (Lead Software Engineer, Adobe) supported this idea  · 
  4. 27 votes

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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello,

    When Acrobat Crashes (If you get this error message "Adobe Acrobat DC has stopped working") , Can you please share with us the Crash Logs .
    For Getting the Crash Logs:
    a. When Adobe Acrobat Crashes , Open Windows Task Manager
    b. -> Got To Processes, There you can see a process "Adobe Acrobat DC" / Acrobat.exe
    c. Right Click on this process and click "Create Dump File"
    d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    e. Save this DMP file on any Cloud Storage and Share the link for that with us.

    We will try to analyze your issue on priority once you share this information with us.

    Thanks,
    Ayush Jain

    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello All,

    Really sorry for the issue that you are facing while using Adobe Acrobat DC.

    1) If Repair Installation did not worked for either of you, Can you please try if Uninstalling and Reinstalling Acrobat DC solves the issue of Acrobat closing on its own?

    2) Could you please confirm when Acrobat closes on its own after some time, do you see any error message like "Acrobat DC has stopped working" or is it a silent quit of application without any error message ?

    3) If Acrobat Crashes (If you get this error message "Adobe has stopped working") , Can you please share with us the Crash Logs .
    For Getting the Crash Logs:
    a. When Acrobat Crashes , Open Windows Task Manager
    b. -> Got To Processes, There you can see a process Acrobat.exe
    c. Right Click on this process and click "Create Dump File"
    d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    e. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.

    You all can send the required information at ajain@adobe.com

    Thanks
    Ayush

  5. 14 votes

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  6. 26 votes

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    Hi,

    Thanks for reaching out to us for your concerns.

    Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?

    I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.

    Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?

    You can send me that at ajain@adobe.com

    Thanks
    Ayush Jain

    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello Maya,

    Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?

    I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.

    Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?

    You can send me that at ajain@adobe.com

    -Ayush Jain

  7. 4 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello Andrew,

    Could you please share your Machine configurations and Acrobat build number ?

    -Ayush

    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello David,

    Thanks for reaching out to us for your queries.
    If your page controls are docked in the top toolbar, the Hand and the select tool will always be visible on your Top toolbar by default. I see no way how these tools could be made to disappear from the toolbar (Unless we Explicitly Undock the Page Control) and then they appear as Floating window (HUD) .

    However, as you are facing this issue, I would request you to kindly send me a snapshot of your Acrobat window in such a state when these tools are not visible for you.

    you can send it @ ajain@adobe.com

    Thanks
    Ayush Jain

  8. 6 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Confirmed from the user and this is resolved now

    -Ayush

    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    I've personally emailed you with the snapshots.
    Please check and let me know if that helps.

    Thanks
    Ayush

  9. 37 votes

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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concerns.
    Can you please be a little specific for your concern and let me know exactly which UI functionality in Acrobat DC you face issues with ?

    You can also send me the snapshot of the issues that you face while comparing with other applications at ajain@adobe.com

    Thanks
    Ayush

  10. 1 vote

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Good to know that the issue is now resolved for you.

    Thanks
    Ayush

  11. 1 vote

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    You can change this setting:

    Open Acrobat>Edit>Preferences>General> Select the check box "Prompt before closing multiple files".> OK

    Now you will get a prompt whenever you have multiple pdfs launched and you click the Acrobat Close button

    Let me know if that solves your concerns ?

    Thanks
    Ayush

  12. 2 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concerns.
    Unless you Do a "Reset Toolbars" in the Acrobat Toolbar, your Quick Tools will remains intact in the the toolbar

    Reset Toolbars option will bring the Toolbar state to default.

    Let me know for any other concerns

    Thanks

  13. 1 vote

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your conerns.
    You can add Preflight to your Quick Tools list as below

    1) Launch any pdf in acrobat
    2) right click on toolbar and select "Customize Quick Tools"
    3) Expand "Optimize PDF" app where you can see the option for Preflight
    4) Click on "up arrow" in the right side of the custom tool dialog to add it to the Quick Tools List.

    Let me know if that solves your concerns ?

    -Ayush

  14. 1 vote

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.

    If you want to use your Add-On Tools in browser, i would request you to kindly do as below

    1) Launch acrobat and go to Tools center
    2) search for Add on Tools in the Tools center and click on "Add shortcut". This way your javascript tools will be added to the Right hand panel of the Acrobat window(Tools Pane)

    Now when you will launch a pdf in browser with acrobat, you'll be able to see those Add on tools in the Right hand panel in the browser as well.

    Let me know if that solves your concerns ?

    -Ayush

  15. 3 votes

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  16. 1 vote

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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Confirmed from user. over the mail this got fixed after restarting the machine

    Closing this one.
    -Ayush

  17. 7 votes

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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concern.
    We'll track this report and will see for more customers asking for the same.

    Will keep you posted on this

    Thanks
    Ayush

  18. 1 vote

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    HI,

    If you want to collapse the Tools Pane for all the future Sessions,
    In Acrobat :
    1) Launch any PDF and collapse the Right hand panel(RHP) using the vertical collapse strip(with small triangle icon)
    2) Close acrobat and relaunch any file ---> RHP will appear collapse for every further session

    If that doesnt work for you, Could you please confirm me your Acrobat version because this should be fix with the latest available patches.

    Thanks
    Ayush Jain

  19. 3 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks For reaching out to us.
    Are you facing this issue permanently?

    Also check from the Context menu in the Toolbar (Right click -> File Tools -> Save") and check that it checked for you so that the save icon will appear in your Top Toolbar.

    Let me know for any other concerns

    Thanks
    Ayush

  20. 10 votes

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    An error occurred while saving the comment
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    Could you please share a sample Portfolio that you are talking about along with the snapshot of Split Horizontal and Vertical views so that we can replicate that at our end.

    you can send it at ajain@adobe.com

    Thanks
    Ayush

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