AdminAyush Jain (Lead Software Engineer, Adobe)

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  1. 24 votes
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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello,

    When Acrobat Crashes (If you get this error message "Adobe Acrobat DC has stopped working") , Can you please share with us the Crash Logs .
    For Getting the Crash Logs:
    a. When Adobe Acrobat Crashes , Open Windows Task Manager
    b. -> Got To Processes, There you can see a process "Adobe Acrobat DC" / Acrobat.exe
    c. Right Click on this process and click "Create Dump File"
    d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    e. Save this DMP file on any Cloud Storage and Share the link for that with us.

    We will try to analyze your issue on priority once you share this information with us.

    Thanks,
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello All,

    Really sorry for the issue that you are facing while using Adobe Acrobat DC.

    1) If Repair Installation did not worked for either of you, Can you please try if Uninstalling and Reinstalling Acrobat DC solves the issue of Acrobat closing on its own?

    2) Could you please confirm when Acrobat closes on its own after some time, do you see any error message like "Acrobat DC has stopped working" or is it a silent quit of application without any error message ?

    3) If Acrobat Crashes (If you get this error message "Adobe has stopped working") , Can you please share with us the Crash Logs .
    For Getting the Crash Logs:
    a. When Acrobat Crashes , Open Windows Task Manager
    b. -> Got To Processes, There you can see a process Acrobat.exe
    c. Right Click on this process and click "Create Dump File"
    d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
    e. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.

    You all can send the required information at ajain@adobe.com

    Thanks
    Ayush

  2. 8 votes
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    2 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. 16 votes
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    Hi,

    Thanks for reaching out to us for your concerns.

    Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?

    I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.

    Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?

    You can send me that at ajain@adobe.com

    Thanks
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello Maya,

    Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?

    I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.

    Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?

    You can send me that at ajain@adobe.com

    -Ayush Jain

  4. 13 votes
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    6 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concerns.
    Can you please be a little specific for your concern and let me know exactly which UI functionality in Acrobat DC you face issues with ?

    You can also send me the snapshot of the issues that you face while comparing with other applications at ajain@adobe.com

    Thanks
    Ayush

  5. 5 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concern.
    We'll track this report and will see for more customers asking for the same.

    Will keep you posted on this

    Thanks
    Ayush

  6. 9 votes
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    Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    Could you please share a sample Portfolio that you are talking about along with the snapshot of Split Horizontal and Vertical views so that we can replicate that at our end.

    you can send it at ajain@adobe.com

    Thanks
    Ayush

  7. 4 votes
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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for raising this Feature Request
    We'll wait for more users reporting the same to have this implemented in the product.

    Thanks
    Ayush

  8. 6 votes
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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    On Mac, To navigate through different browser tabs, Control+Tab is used and so does Acrobat behaves when we wish to navigate through different pdf tabs in a window.

    Command+Tab should navigate you to different launched windows.

    Thanks
    Ayush

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.

    I would like to let you know since Adobe Acrobat DC works with multiple pdfs launched as Tabs, we use Control+Tab to navigate through multiple Tabs.

    Command+Tab is used to navigate across multiple windows which could be a case with pdfs launched in different windows.

    Thats how Safari browser deals as well while multiple webpages are opened in different tabs.

    Let me know for any other concerns in this

    Thanks
    Ayush Jain

  9. 11 votes
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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    If you want to change The Page background color and the text color you can go to
    Edit -> Preferences -> Accessibility -> Select "Replace document Colors" -> change colors for Page background and Document Text as you need

    however for specific options for Greyscale and night mode viewing We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello,

    Thanks for Reaching out to to us for your concerns.

    I would like to let you know that we already support Dark theme in Acrobat. Here is how you can change your theme in acrobat "go to View > Display Theme > Dark Gray"

    Let me know for any other queries in this ?

    Thanks
    Ayush

  10. 10 votes
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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi ewhitney@efwhitney.com,

    Could you please tell me the exact version of Adobe Acrobat DC that you are using. you can check it from About Adobe Acrobat DC menu.

    However when Acrobat crashes for you, when the crash dialog appears , click on the report and copy all the Crash report and please send it to me at ajain@adobe.com

    We'll analyse the same and will assist you further.,

    thanks
    Ayush

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Can you please check for Updates and install the latest Acrobat patches on your mac machines and check if that solves the issue for you.

    If that doesnt can you please tell me the version of Acrobat that you are using ?

    Thanks
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Apologies for the issues that you are facing here.
    We've reported this to our engineering team and we'll get back with a fix for this in our coming updates.

    Please let me know for any other concerns here.

    Thanks
    Ayush Jain

  11. 14 votes
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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  12. 12 votes
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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  13. 13 votes
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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for Reaching out to us for your concerns.

    We've kept a note of your ask and we'll review this for further approval.

    Thanks
    Ayush

  14. 9 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  15. 7 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  16. 2 votes
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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve reported this to out engineering team and will get back on this further.

    Let me know for any other concerns

    Thanks
    Ayush Jain

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hello ,

    Thanks for reaching out to us for your queries.
    With "Magnifying glass" can you please confirm if you mean to say the Find tool in Acrobat used to search any particular word in the pdf content. ?

    However, as you are facing this issue, I would request you to kindly send me a snapshot of your blue rectangle window that you are talking about.

    you can send it @ ajain@adobe.com

    Thanks
    Ayush Jain

  17. 31 votes
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    Need Info  ·  7 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    I would like to inform you about the Customize Quick Tools Feature in Acrobat DC. This is how you can easily customize all your tools in the Quick Tools list.

    1) Launch any pdf
    2) right click on the top toolbar and select "Customize quick Tools"
    3) you can easily add/Delete/reorder the desired tools from different apps into the Main top toolbar and thus create your own customized quick tools list.

    Let me know if that worked for you. or you have any other ask in this.

    Thanks
    Ayush Jain

  18. 5 votes
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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We’ve kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  19. 7 votes
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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Thanks for reaching out to us for your concerns.
    We've kept a note of your feature request and we will revisit this once we have more supporters asking for the same.

    Let me know for any other concerns

    Thanks
    Ayush Jain

  20. 197 votes
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    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience that you are facing.
    Can you please let me know the exact workflow where you feel its a multi step process while executing your workflow?

    -Ayush

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience that you are facing.
    Can you please let me know the exact workflow with the toolbar that you are facing the issue with ?

    -Ayush

    AdminAyush Jain (Lead Software Engineer, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience.

    Can you please let me know exactly what issue are you facing with Acrobat ?

    -Ayush

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