Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs
Using Windows 10 Home Version 1909 OS Build 18363.657, when I have a PDF file or multiple PDF files open in Reader DC, and when I close the tab of a file and then try to do something with that file in Windows Explorer, such as rename or delete or move or change it any way, I cannot do so because Windows 10 thinks there is still a lock on the file and throws a pop-up dialog that says to "Close the file and try again." The only way I can get the lock released is by closing Reader DC entirely. One should not have to do anything more than close the tab for a file in order for it to be closed and unlocked from being considered still open.
Sorry for the issue that you are facing here.
Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
Let me know further.
Kevin Erickson commented
Hi Ayush, thank you for replying.
I do not have Windows Explorer Preview turned on. I also tried to close the Explorer window and perform the operations on that file in a different Explorer window, including previously opened and newly opened Explorer windows, and in all Explorer windows I got "Close the file and try again."
One thing I noticed in my experiments is that if I just open a PDF file and read it and close it, the problem does not occur. However, if I print the file and then close the file, or if I use the Comment tool to add a comment to the file and then save and close the file, then the "Close the file and try again." problem does occur after the file is closed.