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  1. Acrobat Reader DC - latest update for Win 10 2004 locks up

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    3 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry to hear about the issue you are facing.
    1) Have you applied a latest patch of Win10-2004 after which you are facing this issue ?

    2) Could you confirm me the current version of Acrobat Reader DC that you have ?

    3) Could you please do Help → Repair Installation and see if it fixes the issue ?

    Thanks
    Ayush Jain

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    Mike Nesel commented  · 

    Tried another "Repair Installation" - have to work fast because popup error happens within seconds after executing AR DC. No difference - repair appears to die before completing. Tried "Check for Updates" 3x. Updated with SAME version 3x. (Version 2015.007.20033). Appears to be hopelessly stuck in an update loop, leaving the same defective AR DC in place each time.

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    Mike Nesel commented  · 

    1) Yes
    2) 2015 Release | Version 2015.007.20033 (was just updated less than 30 minutes ago)
    3) Did Help->Repair Installation (appears to die before completing)

    After executing AR DC today, error message (as in first post) pops up, then after about 20 seconds, AR DC disappears from the screen, as if it killed itself. An improvement over having to use Task Manager to kill it! :)

    Mike Nesel shared this idea  ·