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  1. Comment list takes too long to load

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    69 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Need Info  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi All,

    We have provided a registry protected fix, some users confirmed that this worked for them.
    Could you please try this at your end as well and let us know your feedback?
    Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.

    Regards,
    Arvind

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    Carl Béliveau commented  · 

    Little update on my situation. Got a brand new install on a new Mac Pro. Just Adobe CC installed. My previous computer went through several versions of Adobe products. Now everything runs normally as far as comments loading goes. If that can help troubleshooting the issue.

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    Carl Béliveau commented  · 

    Hi Aduait.

    1. Version: 2015.020.20042

    2. OS version: 10.11.6

    3. Even if there is only one simple comment I get a delay. I just did it on a single comment file. 30 seconds between hitting the Comments button in the right hand side bar and seeing the comment list (of one) appear.

    I’ve been having the problem since Acrobat DC. I saw in forums people going back to previous version of Acrobat to avoid the issue. I’d rather not.

    Thanks.

    Carl

    Carl Béliveau shared this idea  ·