AdminArvind Yadav (Admin, Adobe)

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  1. 6 votes
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      AdminArvind Yadav (Admin, Adobe) commented  · 

      Hi,

      Apologies for the inconvenience caused!

      Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

      Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

      Please let me know in case of any concerns.

      Regards,

      Arvind

    • 4 votes
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        Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
        AdminArvind Yadav (Admin, Adobe) commented  · 

        Hi,

        Apologies for the inconvenience caused!

        Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

        Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

        Please let me know in case of any concerns.

        Regards,

        Arvind

      • 2 votes
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          AdminArvind Yadav (Admin, Adobe) commented  · 

          Hi,

          Apologies for the inconvenience caused!

          Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

          Link : https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

          Please let me know in case of any concerns.

          Regards,

          Arvind

        • 2 votes
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            Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
            AdminArvind Yadav (Admin, Adobe) commented  · 

            Dear User,
            We are not able to reproduce the issue at our end, able to highlight in non-OCR'd files.
            Please let us know the following info to nail down the issue-
            -Adobe Acrobat version
            -System (Mac/Win 7/Win 8/Win 10)?
            -If the issue is file specific?

            Regards,
            Arvind

          • 1 vote
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              Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
              AdminArvind Yadav (Admin, Adobe) commented  · 

              Dear User,
              Could you please mention the steps so that we can try to reproduce the issue locally.

              Regards,
              Arvind

            • 1 vote
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                Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                AdminArvind Yadav (Admin, Adobe) commented  · 

                Dear User,
                Which older version of file do you need to check?
                Could you please elaborate the query?

                Regards,
                Arvind

              • 5 votes
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                  Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminArvind Yadav (Admin, Adobe) commented  · 

                  Dear User,
                  We are not able to reproduce the issue locally.
                  Could you please provide the following info so to dig deeper-
                  -Adobe Acrobat version?
                  -System used?
                  -If the issue reproduces with all files or some specific ones?
                  -If you can provide us a test file?

                  Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.

                  Regards,
                  Arvind

                • 21 votes
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                    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminArvind Yadav (Admin, Adobe) commented  · 

                    Hi,
                    Thanks for your reporting the issue!
                    We have added this into our backlog, will look into this.

                    Regards,
                    Arvind

                  • 51 votes
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                      Need Info  ·  34 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminArvind Yadav (Admin, Adobe) commented  · 

                      Hi steph@sheditorial.co.uk,
                      Could you please provide the PDF if possible so that we can try it at our end.

                      Regards,
                      Arvind

                    • 3 votes
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                        Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminArvind Yadav (Admin, Adobe) commented  · 

                        Dear User,
                        Apologies for the inconvenience to you!
                        We have added this issue into our backlog, will look into it.
                        We will update you once we plan to deliver the fix.

                        Regards,
                        Arvind

                      • 1 vote
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                          Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminArvind Yadav (Admin, Adobe) commented  · 

                          Dear User,
                          Could you please let me know the info requested by me in the first comment also let us know the how the resolution provided wen?

                          Regards,
                          Arvind

                          AdminArvind Yadav (Admin, Adobe) commented  · 

                          Hi,

                          Thanks for reporting the issue.
                          Please let us know if the Acrobat/Reader always crashing with the steps mentioned?

                          For closing the commenting pop-ups, could please follow the steps-
                          -Open Acrobat/Reader and the open Preferences(on Windows use ctrl+k or cmd+k on Mac)
                          -Goto 'Commenting' and un-check "Automatically open comment pop-ups for comments other than notes" if it is already checked.
                          -Click OK to save and close Preferences
                          Now open the PDF file and see if the pop-ups are not getting opened. Please let us know if it helps.

                          Regards,
                          Arvind

                        • 4 votes
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                            Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminArvind Yadav (Admin, Adobe) commented  · 

                            Dear User,
                            Thanks for your feedback!
                            We will try to reproduce the issue at our end.
                            Will get back to you.

                            Regards,
                            Arvind

                          • 2 votes
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                              Need Info  ·  5 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminArvind Yadav (Admin, Adobe) commented  · 

                              Dear User,
                              Apologies for late response!
                              Kindly share the sample PDFs to me: arviyada@adobe.com

                              Regards,
                              Arvind

                            • 1 vote
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                                Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminArvind Yadav (Admin, Adobe) commented  · 

                                Dear User,
                                Apologies for late response!
                                If the issue still persists in the latest Adobe Acrobat,
                                please share following info so that we can try to reproduce at our end:
                                -Snapshot of the comment summary layout used, please see the attached snapshot which I am using for reference.
                                -System Win/Mac with version info
                                -Adobe Acrobat version
                                -How frequent the issue is getting reproduced at your end?

                                Regards,
                                Arvind

                              • 1 vote
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                                  Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminArvind Yadav (Admin, Adobe) commented  · 

                                  Dear User,

                                  Thanks for reporting the issue!
                                  We have added this into our backlog, will look into it.

                                  Regards,
                                  Arvind

                                • 1 vote
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                                    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminArvind Yadav (Admin, Adobe) commented  · 

                                    Dear User,
                                    Apologies for the inconvenience caused to you!
                                    Please let us know if it was a break from earlier releases of Acrobat?
                                    Also let us know the following info-
                                    -System used Win/Mac with version details
                                    -Version of Adobe Acrobat

                                    Meanwhile we will try to reproduce it locally at our end.

                                    Regards,
                                    Arvind

                                  • 1 vote
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                                      Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminArvind Yadav (Admin, Adobe) commented  · 

                                      Dear User,
                                      Apologies for late response!
                                      It seems you are talking about the Text Properties toolbar associated with Add a text comment/add text box.
                                      Actually you can disable/hide the text properties toolbar by clicking on "Aa" which is present at the right upper side of the toolbar.
                                      And from next time onwards it will be hidden while you are using these comments.
                                      Please follow the simple steps to do this-
                                      -Open any PDF, load comment app
                                      -Click on "T" (add text comment)
                                      -Click somewhere on doc -->Text properties toolbar opens
                                      -Now click on "Aa" which is present at the right upper side of the toolbar.(please see the attached snapshot for reference)

                                      Please let us know if it helps or you need more info.

                                      Regards,
                                      Arvind

                                    • 2 votes
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                                        Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminArvind Yadav (Admin, Adobe) commented  · 

                                        Dear User,
                                        Apologies for late response!
                                        Actually we are not able to reproduce the crash issues(points-1,2) locally. But issues mentioned in steps-3,4 are getting reproduced here aw well. We have taken a note a and will update you on these.

                                        For crash issues, could you please provide crash logs so that we can look into these as well.
                                        To provide the logs, please follow the steps:
                                        -when Acrobat crashes on your mac, it will prompt. Click on "Report"
                                        -Copy all the logs under "Problem Details and System Configuration"
                                        -Paste the above logs in word file and send this to us, you can directly mail the above logs to me: arviyada@adobe.com

                                        Regards,
                                        Arvind

                                      • 14 votes
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                                          Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminArvind Yadav (Admin, Adobe) commented  · 

                                          Hi Bryan,

                                          Please let us know if the info provided by Rohit helps or you need more info.

                                          Regards,
                                          Arvind Yadav

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