AdminArvind Yadav (Admin, Adobe)

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  1. 1 vote
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      Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
      AdminArvind Yadav (Admin, Adobe) commented  · 

      Could you please share the U3D files with us with material and vertex colors?
      Does this problem arises when you create the pdf using Acrobat as well?

    • 1 vote
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        Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
        AdminArvind Yadav (Admin, Adobe) commented  · 

        We apologize for the issue that you are facing. Could you please elaborate on the issue.
        Please help us with the following information so we can understand the problem better:
        1.The Acrobat Dc dot version that you are using
        2.The platform (Win/Mac)
        3.A video recording of the issue
        4.The file on which this issue is reproducible
        5. Is the issue file specific/generic

      • 2 votes
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          3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
          AdminArvind Yadav (Admin, Adobe) commented  · 

          Dear User,

          We did some investigation at our end and want to see if a workaround below solves the issue on your Mac, it works for some users.

          Could you please follow the steps below-

          Steps:

          1. Quit Acrobat
          2. Open Finder on Mac
          3. Go to the folder: “/private/var/folders/”
          (See snapshot1 for reference)

          4. In Search section on top right of Finder window type “SendMail” as shown in snapshot2. Note: Highlight “folders” option in Search bar
          (See snapshot2 for reference)

          5. Note the path of this folder as shown below. This should be in /private/var/folders/ and the remaining path will not be constant and is created using hash hence we can’t provide exact path.
          (See snapshot3 for reference)

          6. Delete this folder.
          7.Launch Acrobat and try the workflow where you are facing the issue.


          Let us know if this resolves the issue.

          Regards,
          Arvind

        • 5 votes
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            Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
            AdminArvind Yadav (Admin, Adobe) commented  · 

            Dear User,
            We are not able to reproduce the issue at our end, able to highlight in non-OCR'd files.
            Please let us know the following info to nail down the issue-
            -Adobe Acrobat version
            -System (Mac/Win 7/Win 8/Win 10)?
            -If the issue is file specific?

            Regards,
            Arvind

          • 1 vote
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              Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
              AdminArvind Yadav (Admin, Adobe) commented  · 

              Dear User,
              Could you please mention the steps so that we can try to reproduce the issue locally.

              Regards,
              Arvind

            • 1 vote
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                Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                AdminArvind Yadav (Admin, Adobe) commented  · 

                Dear User,
                Which older version of file do you need to check?
                Could you please elaborate the query?

                Regards,
                Arvind

              • 7 votes
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                  Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminArvind Yadav (Admin, Adobe) commented  · 

                  Dear User,
                  We are not able to reproduce the issue locally.
                  Could you please provide the following info so to dig deeper-
                  -Adobe Acrobat version?
                  -System used?
                  -If the issue reproduces with all files or some specific ones?
                  -If you can provide us a test file?

                  Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.

                  Regards,
                  Arvind

                • 24 votes
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                    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminArvind Yadav (Admin, Adobe) commented  · 

                    Hi,
                    Thanks for your reporting the issue!
                    We have added this into our backlog, will look into this.

                    Regards,
                    Arvind

                  • 62 votes
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                      Need Info  ·  36 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminArvind Yadav (Admin, Adobe) commented  · 

                      Hi steph@sheditorial.co.uk,
                      Could you please provide the PDF if possible so that we can try it at our end.

                      Regards,
                      Arvind

                    • 3 votes
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                        Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminArvind Yadav (Admin, Adobe) commented  · 

                        Dear User,
                        Apologies for the inconvenience to you!
                        We have added this issue into our backlog, will look into it.
                        We will update you once we plan to deliver the fix.

                        Regards,
                        Arvind

                      • 4 votes
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                          Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminArvind Yadav (Admin, Adobe) commented  · 

                          Dear User,
                          Thanks for your feedback!
                          We will try to reproduce the issue at our end.
                          Will get back to you.

                          Regards,
                          Arvind

                        • 1 vote
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                            Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminArvind Yadav (Admin, Adobe) commented  · 

                            Dear User,

                            Thanks for reporting the issue!
                            We have added this into our backlog, will look into it.

                            Regards,
                            Arvind

                          • 1 vote
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                              Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminArvind Yadav (Admin, Adobe) commented  · 

                              Dear User,
                              Apologies for the inconvenience caused to you!
                              Please let us know if it was a break from earlier releases of Acrobat?
                              Also let us know the following info-
                              -System used Win/Mac with version details
                              -Version of Adobe Acrobat

                              Meanwhile we will try to reproduce it locally at our end.

                              Regards,
                              Arvind

                            • 2 votes
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                                Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminArvind Yadav (Admin, Adobe) commented  · 

                                Dear User,
                                Apologies for late response!
                                Actually we are not able to reproduce the crash issues(points-1,2) locally. But issues mentioned in steps-3,4 are getting reproduced here aw well. We have taken a note a and will update you on these.

                                For crash issues, could you please provide crash logs so that we can look into these as well.
                                To provide the logs, please follow the steps:
                                -when Acrobat crashes on your mac, it will prompt. Click on "Report"
                                -Copy all the logs under "Problem Details and System Configuration"
                                -Paste the above logs in word file and send this to us, you can directly mail the above logs to me: arviyada@adobe.com

                                Regards,
                                Arvind

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