AdminArvind Yadav (Admin, Adobe)

My feedback

  1. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for the inconvenience caused!

    Could you please let us know if the issue started after the latest Acrobat update on 11th Feb, 2020? Also, could you please provide us the crash log to debug the issue further?
    Please follow the steps to send the crash report to us:
    1. Click “Report” on the dialog that appears when a Acrobat crashes on Mac, see "MacCrashDialog1.png" for reference.

    2. Copy (and save as a text file) all the texts under “Problem Details and System Configuration" on the dialog that appears next, see "MacCrashDialog2.png" for reference.

    3. Upload the above text file on any cloud storage and share the link of that with us.

    We will try to analyse the crash logs on priority once you share the info with us.

    Regards,
    Arvind

  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Apologies for the inconveniences caused!
    Could you please provide the following info to get insight of the issue:
    - Have you started seeing this issue after the recent Acrobat update on 11th Feb 2020
    - Kindly provide the 'Sample Process' logs when Acrobat hangs on your Mac.

    Regards,
    Arvind

  3. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Could you please let us know your use case?

    Regards,
    Arvind

  4. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Thanks for your feedback. We will definitely look into this request and let you know once we have a solution handy.

  5. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Instead of using collaborative reviews you can use the Adobe Document Cloud review service to easily share PDF files for review from Acrobat DC desktop application, the Document Cloud web, or Acrobat Reader mobile app. When reviewers click the URL in the email invitation from their computer, they can easily provide their feedback in a browser without having to sign in or install any additional software.
    For more details, follow the link: https://helpx.adobe.com/acrobat/how-to/send-share-pdf-file-review.html

    I hope this helps. Please let me know in case you need more info.

    Regards,
    Arvind

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Thanks for reaching out to us!
    Could you please let us know if you want to host collaborative reviews via local servers/SharePoint or web?
    If this is the ask, you can use the collaborative reviews via local servers/SharePoint or web, please follow the steps below-

    -Launch Acrobat app
    -Open Preferences (Use ctrl+k on Windows or cmd+k on Mac)
    -Select “Reviewing” from left pane
    -Uncheck the option “Share for review using the Adobe Document Cloud”
    -Click “OK” to save and close the Preferences dialog

    Now open any PDF and try click “Send for Review” from RHP , collaborative reviews workflow will start now.

    Please let me know if you need more info.

    Regards,
    Arvind

  6. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Could you please share the U3D files with us with material and vertex colors?
    Does this problem arises when you create the pdf using Acrobat as well?

  7. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    We apologize for the issue that you are facing. Could you please elaborate on the issue.
    Please help us with the following information so we can understand the problem better:
    1.The Acrobat Dc dot version that you are using
    2.The platform (Win/Mac)
    3.A video recording of the issue
    4.The file on which this issue is reproducible
    5. Is the issue file specific/generic

  8. 7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    We are not able to reproduce the issue at our end, able to highlight in non-OCR'd files.
    Please let us know the following info to nail down the issue-
    -Adobe Acrobat version
    -System (Mac/Win 7/Win 8/Win 10)?
    -If the issue is file specific?

    Regards,
    Arvind

  9. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Could you please mention the steps so that we can try to reproduce the issue locally.

    Regards,
    Arvind

  10. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Which older version of file do you need to check?
    Could you please elaborate the query?

    Regards,
    Arvind

  11. 11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    We are not able to reproduce the issue locally.
    Could you please provide the following info so to dig deeper-
    -Adobe Acrobat version?
    -System used?
    -If the issue reproduces with all files or some specific ones?
    -If you can provide us a test file?

    Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.

    Regards,
    Arvind

  12. 42 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,
    Thanks for your reporting the issue!
    We have added this into our backlog, will look into this.

    Regards,
    Arvind

  13. 151 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    65 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We have provided a registry protected fix, some users confirmed that this worked for them.
    Could you please try this at your end as well and let us know your feedback?
    Kindly make sure you are on the latest DC build(20.012.20043) and then follow the steps from the attached word file: “Steps.docx”.

    Regards,
    Arvind

    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi steph@sheditorial.co.uk,
    Could you please provide the PDF if possible so that we can try it at our end.

    Regards,
    Arvind

  14. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for the inconvenience to you!
    We have added this issue into our backlog, will look into it.
    We will update you once we plan to deliver the fix.

    Regards,
    Arvind

  15. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Thanks for your feedback!
    We will try to reproduce the issue at our end.
    Will get back to you.

    Regards,
    Arvind

  16. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,

    Thanks for reporting the issue!
    We have added this into our backlog, will look into it.

    Regards,
    Arvind

  17. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Dear User,
    Apologies for late response!
    Actually we are not able to reproduce the crash issues(points-1,2) locally. But issues mentioned in steps-3,4 are getting reproduced here aw well. We have taken a note a and will update you on these.

    For crash issues, could you please provide crash logs so that we can look into these as well.
    To provide the logs, please follow the steps:
    -when Acrobat crashes on your mac, it will prompt. Click on "Report"
    -Copy all the logs under "Problem Details and System Configuration"
    -Paste the above logs in word file and send this to us, you can directly mail the above logs to me: arviyada@adobe.com

    Regards,
    Arvind

  18. 17 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under review  ·  9 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminArvind Yadav (Admin, Adobe) commented  · 

    Hi,

    Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We discussed about this particular issue and we do not have any plans to work on it in immediate future. However, we’ll have it in our radar and might revisit at an appropriate time in future.

    Regards,
    Arvind

Feedback and Knowledge Base