Feature request / Bug report

Comment list takes too long to load

Getting comment list to show in Acrobat DC takes way too much time. It's a drag. At least on Mac OS.

36 votes
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    Carl Béliveau shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    34 comments

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      • John Milligan commented  ·   ·  Flag as inappropriate

        I've been having the same issue for years - 20 - 30 seconds to open comments pane.

        The machine at the desk next to me with the exact same build opens the comments pane immediately

      • Evan commented  ·   ·  Flag as inappropriate

        I think it's time you stopped asking us for sample PDF files, because it's clearly not related to any specific document. This happens on EVERY SINGLE DOCUMENT, regardless of whether it has zero or 1000 comments and regardless of what program created the original PDF. It's clearly an application and/or configuration problem. So if you can't reproduce the problem, it's because you've failed to reproduce your typical end user's hardware/installation/configuration environment somehow. If you start focusing on that, I'm sure we'd all be happy to provide any environment details that would help you troubleshoot.

      • mike commented  ·   ·  Flag as inappropriate

        slow slow slow with the beachball. so many complaints about this but seems like Acrobat is unaware. Are they even using their own product? i get this same behavior in 2 macs, a mac book pro 2014 and a new mac book pro 2017

      • Anonymous commented  ·   ·  Flag as inappropriate

        It is not dependent on the file. Even in a file with no comments, the Comments panel takes 30 seconds to open.

      • roman commented  ·   ·  Flag as inappropriate

        As stated numerously, it doesn’t depend on the file.
        But if you insist, here is a file: https://adobe.ly/2JNq6VT

        It takes me 7.5 seconds to open the comment-pane.
        Im on Version 2018.011.20040 and Build 18.11.20040.280397

      • Anonymous commented  ·   ·  Flag as inappropriate

        As I've said before on this tread (approx 6 months ago), this is related to unpublished books which are confidential and which I therefore can't share. Sorry

      • AdminAmmar (Admin, Adobe) commented  ·   ·  Flag as inappropriate

        Thanks everyone for reaching out to us. We tried to reproduce the issue at our end but were unable to do so.
        Please provide the sample files on which the issue is reproducible. It will be of great help.

      • Andy White commented  ·   ·  Flag as inappropriate

        I have this issue also;
        1. Acrobat Version 2018.011.20040
        2. macOS 10.12.6
        3. Time to display comments panel: 30 secs (Current file has 33 comments)

        However this is independent of the amount of comments contained in a PDF as it still takes 30 secs even when the PDF on my mac contains no comments.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Will this ever be fixed??? This is killing us. I should have known what moving to a subscription model would mean. No service and a steady decline in quality. I hope we can find an alternative to Acrobat soon. It just doesn't work anymore.

      • Wolf Kamm commented  ·   ·  Flag as inappropriate

        The status button says “Need Info”. What kind of info do you need?

        E.g. MBP 13" mid-2012, i7, 2.9 GHz, 16 GB RAM, macOS 10.13.4, Acrobat build 18.11.20038.267465

        PDFs exported from InDesign 13.1 on Mac, commented in Acrobat Pro DC on Windows (most recent version) – time to open comments on above Mac:
        2.9 MB, 160 pages, 8 comments – 23 s
        4.6 MB, 264 pages, 43 comments – 6 s
        2.1 MB, 112 pages, 68 comments – 15 s
        2.4 MB, 92 pages, 30 comments – 6 s

        I just don’t get the pattern …

      • Erica S commented  ·   ·  Flag as inappropriate

        It takes over 30 seconds to open the comment panel, regardless of the number of comments or the size of the document. This has been an issue for a long time. A fresh install doesn't seem to help.

      • Steve Matthews commented  ·   ·  Flag as inappropriate

        Clicking on the comments list (only 4 in this document) is a 10-15 second delay, plus 5 seconds of beach ball and then I see the comments. This is such a slow down in production and very annoying.

        Acrobat Pro DC, 2015 iMac, 10.11

      • Mary Schultz commented  ·   ·  Flag as inappropriate

        I have been aggravated by this issue for at least a year. I need to open multiple documents and view comments and each time it is an agony of waiting. I tried clean installing Acrobat to no avail. I then found some comments8 (I don’t remember if it was here or elsewhere) and they were correct. If you log out of your account and then into a guest account and open Acrobat, the comments open immediately. Go back to your own account and slow as molasses again. According to the commenter, this is an issue related to the user’s identity info on the Mac. I don’t have the slightest idea where I would even find that to change it. But the fact that comments open immediately in the same docs on a PC seems to support this theory.

      • Carl Béliveau commented  ·   ·  Flag as inappropriate

        Little update on my situation. Got a brand new install on a new Mac Pro. Just Adobe CC installed. My previous computer went through several versions of Adobe products. Now everything runs normally as far as comments loading goes. If that can help troubleshooting the issue.

      • Diana commented  ·   ·  Flag as inappropriate

        I would like to add my experience. The comments list loads fine, but there is a serious drag when scrolling through and marking it. It adds to the time needed to make edits and is very frustrating. I have noticed that my Adobe Bridge has a similar drag when scrolling through photos.

        Adobe Acrobat Pro 2017
        Macbook Pro, Sierra 10.12.6

      • Anonymous commented  ·   ·  Flag as inappropriate

        Adobe Acrobat Pro DC, fresh install 2018, cannot get the comment in the pdf to select (will not open when I double click on it) and since it will not select, it doesn't sync up with the comments panel, and bring that page's comment within view, it lags way behind. 711 pg pdf, 971 comments, 19.89 MB. XI worked fine. PDF is saved to desktop, location is trusted. Worked fine yesterday on XI Pro.

      • M. commented  ·   ·  Flag as inappropriate

        Acrobat 2017 Standard perpetual - 900 comments. Loads extremely slow on a Dell E6540 with 8 GB of RAM and with at least 4-5 other applications opened that are required for the user's job.

        Works perfect with Acrobat XI Standard, mainly because the Comments tool does not keep re-loading like it does with the 2017 version. We have applied the latest updates to Acrobat 2017 Std perpet., but does not fix the issue. Thank you.

      • Michael commented  ·   ·  Flag as inappropriate

        I am having extremely long load times. The worst part is if I am working off the network. Once I log into my Companies network, every file I open afterward loads slow. Even if I am opening from my email or desktop. The files i am opening are usually 5MB or smaller and only 1 or 2 pages.

        MacBook Air 13inch
        2 Ghz Intel Core i7
        Memory 8Gig 1600 MHz DDR3
        Graphics Intel HD Graphics 4000 1536 MB
        Mac OS 10.11.6

      • Steve commented  ·   ·  Flag as inappropriate

        It's currently unusable for me.

        Admittedly it's a big document (1750 pages, ~1360 comments), but it hangs for 10s of minutes. High Sierra, latest acrobat DC, MacBook Pro 13 with touch bar. Lots of memory and SSD.

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