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  1. BUG Drag and Drop Not Working in PAGE THUMBNAILS

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    32 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.

    Can you please let me know the exact version number of Adobe Acrobat DC that your are working on ?

    I Tried this at my end and Drag drop in Page Thumbnails panel in a pdf / across pdfs is working fine for me.

    Also i would request you to kindly share with me a screen recording video of the steps that you are trying to do here ?

    You can send me that at ajain@adobe.com

    Thanks
    Ayush Jain

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    Jill commented  · 

    i've been using the drag and drop for years and one day about 2 weeks ago the only thing i couldn't do is drag a page or pages from a PDF file into my folders as a new document. I fixed it today by doing this:

    Edit - Preferences - Security
    On this page I clicked the button that says "clear remembered account information..." then I closed all my Adobe windows and when I opened a PDF file, I was finally able to drag and drop again. Not sure if this is going to create any new problems for me but hope this helps!