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  1. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

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    Juan Fernando Vélez commented  · 

    ACROTRAY.EXE keeps files open and handles reserved, files can't be deleted, moved or external disks can't be ejected until Acrotray task is killed, Why Acrotray.exe opens files that were not opened using Acrobat or even any other Adobe App, images for instance, why?