I had two senior citizen clients today in their late 70's / early 80's express their frustrated by phone to me today - they were fed up with it, not understand what they were doing wrong. "I kept signing, over and over again. You should have got them". I sent 6 separate documents to them to sign. It took them 1/2 of the day to do it, requiring me to walk them through it by phone in order to get their signatures (I had to send myself a document to simulate the process). I could see on my end that they viewed the files, but no signatures received. The issue: the "Click to Sign" button. "Why should I push the "Click to Sign" button. I've already signed the darn thing."
I hope this highlights the issue. Please change the wording on that "Click to Sign" button.
I had two senior citizen clients today in their late 70's / early 80's express their frustrated by phone to me today - they were fed up with it, not understand what they were doing wrong. "I kept signing, over and over again. You should have got them". I sent 6 separate documents to them to sign. It took them 1/2 of the day to do it, requiring me to walk them through it by phone in order to get their signatures (I had to send myself a document to simulate the process). I could see on my end that they viewed the files, but no signatures received. The issue: the "Click to Sign" button. "Why should I push the "Click to Sign" button. I've already signed the darn thing."
I hope this highlights the issue. Please change the wording on that "Click to Sign" button.
"Click to SEND Signed Document"