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  1. Acrobat DC can not sign document.. stuck in retrieving information

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    8 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Resolved  ·  Adminsagrover (Admin, Adobe) responded

    Marking the issue as resolved due to no further communication from the user. Please do let us know in case you face any issues in the future.

    Regards,
    Sandeep

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    Anonymous commented  · 

    Adobe Acrobat Pro DC V 2018.009.20050 (Continuous Release)
    Windows 10 V1607

    Open the Adobe version above, click on "Fill & Sign" when logged in to Adobe, try to use the Sign feature. I get four square boxes like the function is thinking, along with a message on the right side bar saying "Retrieving your information..." This will spin forever if i let it.

    This happens with any PDF on my computer. Screen print of issue sent to sagrover@adobe.com.

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    Anonymous commented  · 

    It works when I sign out, however when I open a subsequent document Adobe requires me to sign in again. Then the Fill & Sign doesn't work again.

    Anonymous supported this idea  ·