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  1. 6 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi Jonathan,

    What kind of signature are you adding (Type/Draw/Image) ? If you are using an image can you share a sample file with us?

    Regards,
    Sandeep

  2. 586 votes

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    Adminsagrover (Admin, Adobe) supported this idea  · 
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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue. I will update the engineering team and will let you know in case we have any updates.

    Regards,
    Sandeep

  3. 2 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi Angel,

    Sorry for the inconvenience caused to you. It will be great if you could provide us the following information :

    1. Does the crash or slowness happen with all PDF files or with specific PDF files. If possible can you please share a sample file.
    2. If possible can you please share the crash dump.

    Regards,
    Sandeep Grover

  4. 4 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi Benny,

    I am sure you will not be experiencing this issue with all PDFs. Infact for such files we show this error as soon as you place anything from F&S app to the PDF.

    Can you please try using Edit application on that particular PDF? and it will be great if you could share a sample file with us.

    Regards,
    Sandeep

  5. 2 votes

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    Marking the issue as resolved due to no further communication from the user. Please do let us know in case you face any issues in the future.

    Regards,
    Sandeep

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Did you try white listing the end points shared in the below thread?

    -sandeep

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    Adminsagrover (Admin, Adobe) commented  · 

    Fill and sign application uses the following end points to bring in data :

    • cloud.acrobat.com
    • fillsign.acrobat.com
    • files.acrobat.com
    • createpdf.acrobat.com

    Is it possible that you are under some network restrictions?. If yes, can you please make sure that these network points have been whitelisted on your computer and then try using the Fill and Sign application again.

    Do let me know how it goes !!

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Sorry for the inconvinence caused to you. Could you please share the following details :

    1. Version of your Acrobat
    2. Version of your OS.
    3. Detailed steps to reproduce the issue at our end.
    4. Any sample PDFs (send it to sagrover@adobe.com)

    Regards,
    Sandeep

  6. 1 vote

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    We are really sorry for the inconvenience caused to you. Could you please provide the following information :

    1. Version of your Acrobat and your OS.
    2. Does it happen with every PDF or some specific PDFs. If possible please share a sample PDF to sagrover@adobe.com .
    3. Detailed steps explaining your workflow.

    Regards,
    Sandeep Grover

  7. 1 vote

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    Thanks for reporting your concern. This seems to be a case of mistaken identity. Adobe employees do contact customers directly to help them in any issues they are facing. Do let us know in case you face any other issue.

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    Adminsagrover (Admin, Adobe) commented  · 

    Thanks for reporting your concern. We will look into the matter and update you soon.

    Regards,
    Sandeep Grover

  8. 26 votes

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    Adminsagrover (Admin, Adobe) supported this idea  · 
  9. 22 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting the issue. We will inform our engineering team and will let you know in case of any updates.

    Regards,
    Sandeep

  10. 3 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    The problem could have been due to a critical outage of the services. Do let us know in case you face the problem again.

    Regards,
    Sandeep Grover

  11. 22 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting this issue. We will inform our engineering team and let you know in case of any update.

    Regards,
    Sandeep

  12. 2 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    It will be great if you could share the following data :

    1. Version of your Acrobat Pro DC.
    2. Could you please share the detailed steps of the issue you are facing. It will be great if you could please share a sample PDF file with us(mail it to : sagrover@adobe.com )

    Regards,
    Sandeep Grover

  13. 1 vote

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    Adminsagrover (Admin, Adobe) commented  · 

    Also could you please provide me with you Acrobat version number so that i can check for the Send for Signature app issue.

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    Adminsagrover (Admin, Adobe) commented  · 

    Thanks Alan for sharing your feedback. We will report this to our engineering team.

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi Alan,

    Hope you are doing good. Sorry for the late reply and the inconvinence caused to you.

    The behavior is as expected. Fill and Sign application is for adhoc signing purposes.

    You can fill the document using Fill and sign and then use our Send for Signature application to get your documents signed by yourself and others.

    Regards,
    Sandeep Grover

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    Adminsagrover (Admin, Adobe) commented  · 

    Please send the PDF on my mail ID : sagrover@adobe.com

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Other people will be able to sign the document again but they will not be able to change any existing fields/signature.

    Could you please share the following details with us :
    1. Version of your Acrobat/Reader and version of your OS.
    2. Does this happens with every PDF file or specific PDF file.
    3. Please share a sample PDF file with us.

    Regards,
    Sandeep

  14. 23 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi all,

    Please share the below information to help us reproduce the issue in house :

    1.) OS information : build no.
    2.) go to Task Manager and check:
    a.) If AcroCEF.exe is running or not
    b.) If running, Is it in not responding state ? If yes, right click the process and create the dump file and share it with us.
    c.) check if Process Id(pid) of AcroCEF changes that means process is crashing.
    * Enable the Windows crash reporting WER feature. Steps to enable crash dump creation: https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
    3.) If possible, Share a video reproducing the problem

    You can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

    Regards,
    Sandeep Grover

  15. 2 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    You will no longer be able to edit the previously added annotations post signing and saving the document. This is as per design.

    If you wish to save a template then don't sign it. You can make the changes and then sign it at last.

    Hope this helps !!

    Regards,
    Sandeep Grover

  16. 3 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Can you please share detailed steps of the issue you are facing?

    Additionally in order to create a new signature, please go to the Fill and Sign app and then click on Sign. You can add new Signature/Initials from the drop down.

    Hope this helps !!

    Regards,
    Sandeep

  17. 6 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    The PDF with which you are trying is a PDF containingg active form fields. For such PDFs only the sign option is displayed. Plus in you case there seems to be some security settings due to which sign option is being shown as disabled.

    Do let me know in case of any issues.

    Regards,
    Sandeep

  18. 7 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    You can create a new signature/initial by clicking on "Sign" when you enter the Fill and Sign application. The signature/initial will get stored on your machine and will get linked to your account. It will be available to to other devices as well when you sign in from your account.

    Regards,
    Sandeep

  19. 202 votes

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    Adminsagrover (Admin, Adobe) commented  · 

    Thanks for your feedback. We will inform the engineering team on this requirement and will keep you posted with further updates.

    Regards,
    Sandeep

  20. 2 votes

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    An error occurred while saving the comment
    Adminsagrover (Admin, Adobe) commented  · 

    Hi,

    Please switch to latest version of Acrobat i.e Acrobat DC. The required functionality of importing initials as image is supported in Acrobat DC.

    Regards,
    Sandeep

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