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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Most likely this seems to be an issue with the permissions with a user profile on the system, please try the following steps and check if that helps.
    1. Create a new user profile on the affected Mac machine, and test the scenario again.
    2. Check the permission on Adobe folder and Sub-folders, match with non-affected Mac machines:

    Location of Adobe folder:

    It’s in your user (Home) > Library folder. In recent versions of Mac OSX, this is hidden by default.

    In the Finder, hold down the Option key first while choosing Go > Library so you can see it.

    Then find it in:
    Library > Application Support > “Adobe” > Acrobat > DC > Stamps

    let us know how it goes.

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    Anonymous commented  · 

    Thanks Tariq, we did check permissions for the Stamps folder but didn't check the whole path. Permissions was the first issue we looked at since Acrobat wasn't "seeing" the files in the Stamps folder. We'll report back but I'm thinking that it's an permissions issue with one of the main folders. Thanks again.

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