Custom Stamp unavailable in Acrobat for Mac
Custom stamp isn't populating the Stamp icon in Acrobat DC Pro for some Macs even when it is in the Stamp Folder. The custom stamp works on all Windows OS and all Mac OS but a few Mac users are having that issue.
Anonymous
shared this idea
Hello,
Most likely this seems to be an issue with the permissions with a user profile on the system, please try the following steps and check if that helps.
1. Create a new user profile on the affected Mac machine, and test the scenario again.
2. Check the permission on Adobe folder and Sub-folders, match with non-affected Mac machines:
Location of Adobe folder:
It’s in your user (Home) > Library folder. In recent versions of Mac OSX, this is hidden by default.
In the Finder, hold down the Option key first while choosing Go > Library so you can see it.
Then find it in:
Library > Application Support > “Adobe” > Acrobat > DC > Stamps
let us know how it goes.
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Anonymous
commented
Thanks Tariq, we did check permissions for the Stamps folder but didn't check the whole path. Permissions was the first issue we looked at since Acrobat wasn't "seeing" the files in the Stamps folder. We'll report back but I'm thinking that it's an permissions issue with one of the main folders. Thanks again.