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14 results found

  1. SIGNATURE SONT WORK MAC

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi ,

    Sorry for the inconvenience!

    Few queries:
    1. What kind of account do you use subscribed or trial?
    2. Since how long are you facing this issue?
    3. Can you please provide following plist(steps mentioned below):

    Open Finder-> type ~/Library/Preferences/-> Share com.adobe.Acrobat.pro.plist

    Please share your email id for further communication.

    Thanks
    Sanchi

  2. Restore Fill & Sign to desktop version of Adobeep1gd@@r

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Patrick,

    Sorry for the inconvenience!

    Few queries:
    1. What kind of account do you use subscribed or trial?
    2. Since how long are you facing this issue?
    3. Can you please provide following plist(steps mentioned below):

    Open Finder-> type ~/Library/Preferences/-> Share com.adobe.Acrobat.pro.plist

    Please share your email id for further communication.

    Thanks
    Sanchi

  3. my old form changed with update, now when I request e-sign text box alignment and font size changes. So all text isn't visible and it is all

    4 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Sarah,

    Sorry for the inconvenience!

    Can you please tell:
    1. The Acrobat version.
    2. Please share the screenshot of Request E-Sign View?
    3. Win/Mac machine and which OS?
    4. If possible, can you please share the file.

    Also,please upgrade to latest version: 23.008.20458.

    Thanks
    Sanchi

  4. sign

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Roseann,

    Sorry for the inconvenience!

    Are you still getting the issue? Can you please elaborate more about it?
    Is it happening on few files?

    Thanks
    Sanchi

  5. E-sign

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Ajay,

    Can you please elaborate more about your workflow?

    Thanks
    Sanchi

  6. replace

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Scott,

    Thanks for reporting the issue.

    We have introduced Modern version of Request E-Signature, in which all the above mentioned issues should be fixed.

    Can you please upgrade to latest version.

    Thanks
    Sanchi

  7. Idea

    5 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Chris,

    Thanks for reporting the issue.

    We have introduced Modern version of Request E-Signature, in which all the above mentioned issues should be fixed.

    Can you please upgrade to latest version.

    Thanks
    Sanchi

  8. Unable to switch the company stamp

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Shea,

    Thanks for reporting this. This is as designed.
    We have taken a note of this new request.

    Thanks
    Sanchi

  9. Adobe Acrobat 2017 blank sign in screen - cannot open program

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Dough,

    Acrobat 2017 is a very old version. Please upgrade to latest.

    Thanks
    Sanchi

  10. eSign doesnt WORK!!!!

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Meow,

    We are sorry for this experience.

    Please let us know if you are still facing this issue.

    It would be really helpful , if you can give more details about your complete workflow.

    Thanks
    Sanchi

  11. Form fields deleted / removed when sending document to sign.

    4 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    sanchi jain commented  · 

    Hi Mitchell,

    We are sorry for the inconvenience. We thank you for taking the time and posting the issue here. We have taken note of your use case.

    It would be helpful if you can tell what all fields were present on your file?

    Thanks
    Sanchi

  12. Searchable linked Sharepoint/cloud files

    3 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    sanchi jain commented  · 

    Hi Jacob,

    Thanks for reporting this.

    I will discuss about this requirement with Program Managers.

    Thanks
    Sanchi

  13. open in adobe from SharePoint

    13 votes

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    Under review  ·  5 comments  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    sanchi jain commented  · 

    Hi Joel/Justin,

    Thanks for reporting this requirement.

    I have few queries:
    From the line "to open a file in the Adobe desktop app directly from SharePoint" it is not getting clear where does Sharepoint site open whether in browser or in windows explorer? If you access Sharepoint files from browser then which browser is it most of the time?

    Currently, we are working on chrome browser to provide similar facility(to open SP file directly in desktop application and save back to server).

    Thanks
    Sanchi

  14. Add ability to select/define a view when adding a SharePoint Library storage account

    4 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Cloud Storage  ·  Admin →
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    sanchi jain commented  · 

    Hi Jesse,

    Thanks for reporting this.
    5000 items /files in a library is not a very common scenario but I will discuss about this with Product management team and will take it as a new feature request.

    Thanks
    Sanchi