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  1. 4 votes

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    sanchi jain commented  · 

    Hi Sarah,

    Sorry for the inconvenience!

    Can you please tell:
    1. The Acrobat version.
    2. Please share the screenshot of Request E-Sign View?
    3. Win/Mac machine and which OS?
    4. If possible, can you please share the file.

    Also,please upgrade to latest version: 23.008.20458.

    Thanks
    Sanchi

  2. 1 vote

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    sanchi jain commented  · 

    Hi Roseann,

    Sorry for the inconvenience!

    Are you still getting the issue? Can you please elaborate more about it?
    Is it happening on few files?

    Thanks
    Sanchi

  3. 2 votes

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    sanchi jain commented  · 

    Hi Ajay,

    Can you please elaborate more about your workflow?

    Thanks
    Sanchi

  4. 1 vote

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    sanchi jain commented  · 

    Hi Scott,

    Thanks for reporting the issue.

    We have introduced Modern version of Request E-Signature, in which all the above mentioned issues should be fixed.

    Can you please upgrade to latest version.

    Thanks
    Sanchi

  5. 5 votes

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    sanchi jain commented  · 

    Hi Chris,

    Thanks for reporting the issue.

    We have introduced Modern version of Request E-Signature, in which all the above mentioned issues should be fixed.

    Can you please upgrade to latest version.

    Thanks
    Sanchi

  6. 1 vote

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    sanchi jain commented  · 

    Hi Shea,

    Thanks for reporting this. This is as designed.
    We have taken a note of this new request.

    Thanks
    Sanchi

  7. 1 vote

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    sanchi jain commented  · 

    Hi Dough,

    Acrobat 2017 is a very old version. Please upgrade to latest.

    Thanks
    Sanchi

  8. 3 votes

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    sanchi jain commented  · 

    Hi Meow,

    We are sorry for this experience.

    Please let us know if you are still facing this issue.

    It would be really helpful , if you can give more details about your complete workflow.

    Thanks
    Sanchi

  9. 4 votes

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    sanchi jain commented  · 

    Hi Mitchell,

    We are sorry for the inconvenience. We thank you for taking the time and posting the issue here. We have taken note of your use case.

    It would be helpful if you can tell what all fields were present on your file?

    Thanks
    Sanchi

  10. 3 votes

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    sanchi jain commented  · 

    Hi Jacob,

    Thanks for reporting this.

    I will discuss about this requirement with Program Managers.

    Thanks
    Sanchi

  11. 13 votes

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    sanchi jain commented  · 

    Hi Joel/Justin,

    Thanks for reporting this requirement.

    I have few queries:
    From the line "to open a file in the Adobe desktop app directly from SharePoint" it is not getting clear where does Sharepoint site open whether in browser or in windows explorer? If you access Sharepoint files from browser then which browser is it most of the time?

    Currently, we are working on chrome browser to provide similar facility(to open SP file directly in desktop application and save back to server).

    Thanks
    Sanchi

  12. 4 votes

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    sanchi jain commented  · 

    Hi Jesse,

    Thanks for reporting this.
    5000 items /files in a library is not a very common scenario but I will discuss about this with Product management team and will take it as a new feature request.

    Thanks
    Sanchi