Adobe Acrobat 2017 blank sign in screen - cannot open program
After switching to a new Mac computer, I used Migration tool to move apps over. Now Adobe Acrobat 2017 has a blank sign in screen, and I cannot open the program. Steps to repro: attempt to start Acrobat 2017 on new Mac. The sign in page is blank white with no where to sign in. My new computer is new MacBook Pro (16", M1 Max, 2021).
Steps taken that did not work:
1. Solution 1: Provide appropriate permissions to the OOBE folder using a command in the terminal — then reboot. <- DID NOT WORK
( suggested at https://helpx.adobe.com/in/acrobat/kb/licensing-application-hangs-mac.html )
2. Solution 2: Delete the OOBE folder — then reboot. <- DID NOT WORK
( suggested at https://helpx.adobe.com/in/acrobat/kb/licensing-application-hangs-mac.html )
3. Run it from terminal once with SUDO <- DID NOT WORK
( suggested at https://community.adobe.com/t5/acrobat-discussions/acrobat-licensing-application-hangs-after-login-on-mac-os-10-15-catalina/m-p/10853903#M235973 )
1
vote
Doug Joseph
shared this idea
-
sanchi jain
commented
Hi Dough,
Acrobat 2017 is a very old version. Please upgrade to latest.
Thanks
Sanchi