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  1. Bug in printing certs after update

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    2 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    Need Info  ·  mrraj@adobe.com responded

    Hi Tracy,

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? Is some data is missing from Print output.
    2. What is the printer/Driver you are using?
    3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.com

    Thanks in advance,

    Best Regards,
    Mridula Raj

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    Tracy commented  · 

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? *** There is no error, just that the progress gets stuck at 51% for about 3 minutes and then prints. This only happens with my certs with a boarder.*** Is some data is missing from Print output. ***Nothing is missing from the screen or the printed document.***.
    2. What is the printer/Driver you are using? *** Not sure about this as I print to several printers and have the same issue. Konica Minolta Bizhub C284e & HP LaserJet P1102w ***
    3. What kind of boarder does the file contain? *** It's a scalloped green boarder.*** If possible please share/send sample file on mrraj@adobe.com *** I will send a copy now. Thank you for your help.***

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