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Acrobat for Windows and Mac: Printing

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Bug in printing certs after update

I cannot print my certificates from Acrobat now. I have to move to word to print each page with a boarder. This started with the update. I print many certs a day and this takes far more time and changes the font. If it does not have a boarder I can print. This is frustrating and a waste of time. I did not have this problem before.

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Tracy shared this idea  ·   ·  Report…  ·  Admin →
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Need Info  ·  mrraj@adobe.com responded  · 

Hi Tracy,

Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
If you still face the issue, please share few detail to narrow down the issue:
1. What error are you getting while printing? Is some data is missing from Print output.
2. What is the printer/Driver you are using?
3. What kind of boarder does the file contain? If possible please share/send sample file on mrraj@adobe.com

Thanks in advance,

Best Regards,
Mridula Raj

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  • Tracy commented  ·   ·  Report

    Sorry for inconvenience caused, we have fixed few print issue in recent patch (19.008.20074). Please check your Acrobat is updated. You can update by opening the application (Acrobat/Reader) and going to Help > Check for Updates.
    If you still face the issue, please share few detail to narrow down the issue:
    1. What error are you getting while printing? *** There is no error, just that the progress gets stuck at 51% for about 3 minutes and then prints. This only happens with my certs with a boarder.*** Is some data is missing from Print output. ***Nothing is missing from the screen or the printed document.***.
    2. What is the printer/Driver you are using? *** Not sure about this as I print to several printers and have the same issue. Konica Minolta Bizhub C284e & HP LaserJet P1102w ***
    3. What kind of boarder does the file contain? *** It's a scalloped green boarder.*** If possible please share/send sample file on mrraj@adobe.com *** I will send a copy now. Thank you for your help.***

  • mahmoodsalem commented  ·   ·  Report

    I hope to read my books with acrobat reader. thank you