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1. Need Support Bug Report

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   0 comments  ·  Acrobat for Windows and Mac » Other  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Jan 29, 2019

2. Stack crash when using Advanced Search on Windows 7

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   2 comments  ·  Acrobat for Windows and Mac » Other  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP” or “Acrobat(n).DMP” if there are other Acrobat dumps exist.

   Please follow the steps to share the crash logs using Adobe send – https://cloud.acrobat.com/send
   – Open this link.
   – Click on “Select files to Send”.
   – Click link “Choose file from my computer” and select the file
   – Click on “Add Files”, if you have more files to add.
   – Click on Create Link.
   – Share this link with us.

   For getting the version of the application (Adobe Acrobat/Reader DC)
   1. Open the Adobe Acrobat/Reader DC application in your machine.
   2. Click on the ‘Help’ menu in the application.
   3. Click on ‘About Adobe Acrobat/Reader DC…’.

   Thanks,
   Adobe Acrobat DC Team

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP… more

   An error occurred while saving the comment
   Chris commented  ·  Jan 29, 2019  ·  Edit…  ·  Delete…

   After opening 50 - 100 different PDF's Acrobat Std will crash approx. 3 times during the day and give this error code? we are running on Windows Server 2012, R2 using terminal services. there are 5 other users that login and never have this problem? Before I create another user session is there anything I can do within the user session to resolve theses Adobe Crashes?

   Problem signature:
   Problem Event Name: APPCRASH
   Application Name: Acrobat.exe
   Application Version: 19.10.20069.49826
   Application Timestamp: 5c1a8755
   Fault Module Name: VCRUNTIME140.dll
   Fault Module Version: 14.14.26405.0
   Fault Module Timestamp: 5ac5afd6
   Exception Code: c0000005
   Exception Offset: 0000db13
   OS Version: 6.3.9600.2.0.0.16.7
   Locale ID: 1033
   Additional Information 1: 5861
   Additional Information 2: 5861822e1919d7c014bbb064c64908b2
   Additional Information 3: 5f25
   Additional Information 4: 5f2531ae070278f893fa99352dadd49e

   Save Submitting...
   An error occurred while saving the comment
   Chris commented  ·  Jan 29, 2019  ·  Edit…  ·  Delete…

   Problem Event Name: APPCRASH
   Application Name: Acrobat.exe
   Application Version: 19.10.20069.49826
   Application Timestamp: 5c1a8755
   Fault Module Name: VCRUNTIME140.dll
   Fault Module Version: 14.14.26405.0
   Fault Module Timestamp: 5ac5afd6
   Exception Code: c0000005
   Exception Offset: 0000db13
   OS Version: 6.3.9600.2.0.0.16.7
   Locale ID: 1033
   Additional Information 1: 5861
   Additional Information 2: 5861822e1919d7c014bbb064c64908b2
   Additional Information 3: 5f25
   Additional Information 4: 5f2531ae070278f893fa99352dadd49e

   Save Submitting...