Chris

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    0 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Chris shared this idea  · 
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    2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry to hear that you’re facing while using Find tool.
    In order to reproduce the issue in-house, can you please provide the following details :

    1. Please tell us the version of your Acrobat/Reader.
    2. Could you please share the workflow that you’re trying to perform using the Find tool?
    3. It will be great if you could share the crash dump with us.

    How to create crash logs on Windows environment?
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    - Open Run process (Win+R)
    - Type temp
    - Logs file will be available here with name “Acrobat.DMP

    An error occurred while saving the comment
    Chris commented  · 

    After opening 50 - 100 different PDF's Acrobat Std will crash approx. 3 times during the day and give this error code? we are running on Windows Server 2012, R2 using terminal services. there are 5 other users that login and never have this problem? Before I create another user session is there anything I can do within the user session to resolve theses Adobe Crashes?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 19.10.20069.49826
    Application Timestamp: 5c1a8755
    Fault Module Name: VCRUNTIME140.dll
    Fault Module Version: 14.14.26405.0
    Fault Module Timestamp: 5ac5afd6
    Exception Code: c0000005
    Exception Offset: 0000db13
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

    An error occurred while saving the comment
    Chris commented  · 

    Problem Event Name: APPCRASH
    Application Name: Acrobat.exe
    Application Version: 19.10.20069.49826
    Application Timestamp: 5c1a8755
    Fault Module Name: VCRUNTIME140.dll
    Fault Module Version: 14.14.26405.0
    Fault Module Timestamp: 5ac5afd6
    Exception Code: c0000005
    Exception Offset: 0000db13
    OS Version: 6.3.9600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: 5f25
    Additional Information 4: 5f2531ae070278f893fa99352dadd49e

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