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  1. Paper Capture Recognition service experienced an error

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    33 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    Richard commented  · 

    I am using Acrobat DC Pro on Windows 10 and it was occurring on all the documents since I purchased the subscription. After several remote sessions with the Adobe chat support, this problem was resolved by copying the following .dll files available on the path
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
    idrsarabic15.dll, idrsasia15.dll, etc. (Total 9 nos. .dll files) and pasting the 9 .dll files to path C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins (i.e. in the plug_ins folder)
    This did not correct the issue, what would be the next best step ? Should I uninstall and resinstal acrobat DC? Please advise