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9 results found

  1. Paper Capture Recognition service experienced an error

    2 votes

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    33 comments  ·  Acrobat for Windows and Mac » Printing  ·  Admin →
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    rishusha commented  · 

    Hi Nimisha,

    Happy to know that issue is resolved at your end. However, we have logged bug at our end and will be investigating this so that it gets fixed in future versions.

    Thanks,
    Rishabh

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    rishusha commented  · 

    Hi Nimisha,

    We are sorry for the issue you are facing.
    Please share the following information.
    1) Can you please share the platform OS on which you are using Acrobat DC Pro?
    2) Is this happening on all the pages/documents?
    3) For documents in which you are facing the issue, what is the occurrence frequency of issue i.e., does this happen every time or some of the times?

    Regards,
    Rishabh Sharma

  2. Acrobat Pro XI crashes during scan

    2 votes

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    11 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    Resolved  ·  Lovekesh garg responded

    We are glad to hear that the issue is resolved. Please get back to us if you face any other issue.
    Thanks.

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    rishusha commented  · 

    Itamar,

    Also please share the Acrobat build number for Acrobat XI for which the logs were shared earlier.

    Thanks

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    rishusha commented  · 

    Hi Itamar,

    We have prioritized the issue and analyzed the logs for Acrobat XI, for further investigation in the bug we will need the DC Pro logs.
    Please provide the same asap.

    Regards,
    Rishabh

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    rishusha commented  · 

    Hi Itamar,

    Thanks For quick reply.

    We have logged a bug for this. There is a possibility the error could be on Windows side or scanner side. Could you please try to scan with other applications(E.g., Word etc) and share the status?

    Regards,
    Rishabh

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    rishusha commented  · 

    Hi Itamar,

    Thanks for bringing the issue to our notice. Could you please share the Acrobat build version, Windows latest installed seed version and crash dump with us. This will really help us in pin pointing to the root cause of the issue you are facing.

    Instructions:

    To create logs please follow these steps.
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs

    created). You can also check this under
    a. Open Run process (Win+R)
    b. Type %temp%
    c. Logs file will be available here with name Acrobat.DMP

    Steps to share the file using Adobe send
    Share the file using https://cloud.acrobat.com/send
    a. Open this link
    b. Click on “Select files to Send”
    c. Click link "Select file from my computer" and Select the file
    d. Click on Create link
    e. Share this link

    Thanks
    Rishabh

  3. crashes when scaning multiple pages

    9 votes

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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    @David

    We currently do not support the Acrobat 10 version.
    So I suggest you to please use trial version of latest Acrobat DC-

    https://acrobat.adobe.com/in/en/free-trial-download.html

    Also, you have an option while installing Acrobat DC that it won't impact your Acrobat 11.

    Thanks
    Rishabh

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    rishusha commented  · 

    Hi David,

    Please revert on this. We are unable to move further in this issue without the requested information.

    Thanks
    Rishabh

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    rishusha commented  · 

    Hi David,

    We are sorry for the issue you are facing.
    For further investigation could you please share this information:
    1) Acrobat Build Number
    2) Platform Operating System
    3) Steps & Settings used while scanning
    4) Scanner model information

    Thanks,
    Rishabh

  4. OCR Japanese (maybe other language, too)

    3 votes

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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    Hi Masahiro,

    I used latest Acrobat DC Pro.

    App language: Japanese and English Both
    OCR language: Japanese language.
    Mac OS: Eng,Japanese
    It worked as expected both for copy paste in Acrobat and in Preview app
    So language of Acrobat and OCR need NOT be same.

    OCR ran successfully and was select-able in Acrobat.
    we have reproduced the issue that copying is working fine with Editable text and Images and not with Searchable Image.
    So, for now Selecting and copy pasting is the issue, am i right?

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    rishusha commented  · 

    Thanks We are reproducing the issue on our end. Will update you soon.

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    rishusha commented  · 

    Hi Masahiro,

    We have looked over this issue in forums too. Please share the file in which you are facing this issue.

    Steps to share the file using Adobe send
    Share the file using https://cloud.acrobat.com/send
    a. Open this link
    b. Click on “Select files to Send”
    c. Click link "Select file from my computer" and Select the file
    d. Click on Create link
    e. Share this link

    Thanks
    Rishabh Sharma

  5. In Acrobat Pro, recognizing text would result in a continuous flow of editable text, which I could continuously select and copy all at once

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    Hi Michelle,

    Could you confirm are you still facing the issue?

    Thanks
    Rishabh

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    rishusha commented  · 

    Hi Michelle,

    There multiple ways in Acrobat Pro DC in which you can run OCR on a document.
    Once OCR-ed, the text in the document is free to be selected and used.

    Steps:
    1) Launch Acrobat
    2) Open the document to be OCR-ed
    3) Open Tools->Enhance Scan->Recognize text->In this File
    4) Click Recognize text button

    Your text will be OCR-ed with being select-able as a whole without any boxes.

    The boxes you are facing are bounding boxes and are only visible in Edit App.
    Once you close the App the boxes are not visible.

    Thanks
    Rishabh

  6. Option to eliminate words with mixed number and letters in OCR

    12 votes

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    Under review  ·  7 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    Hi Brian,

    Thanks for suggestion. Given the complexity of OCR engine in Acrobat we will dig deeper into the feasibility of the proposed feature.

    Thanks
    Rishabh

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    rishusha commented  · 

    Hi Jon,

    OCR is getting better day by day and we are working to make it work with almost all the real life documents we come up with and obtain from various resources.

    This is an ongoing process as we can't check on ALL the documents in the world. Thanks for your interest in reporting about the quality of OCR. We will try our best to make it better.

    Thanks

  7. Adobe Acrobat Pro XI vs. Adobe Acrobat DC

    123 votes

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    Under review  ·  42 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    Hi M.Surber,

    Adobe Acrobat DC Pro houses may more features and updates than the Acrobat XI version and there are multiple methods of reaching a functionality. For particular case of scanning, you can also chose the file menu option i.e.,
    File->Create->PDF From Scanner.
    On this screen you have both the one-click preset scan and personalized custom scan option.

    Thanks
    Rishabh

  8. OCR in 2 languages. I index everything. Currently I have to hold two copies of files containing (for example) Chinese and English.

    5 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    We have raised a feature request for you. Our team will prioritize this and update you of the same.

  9. It would be great if Acrobat was multi=threaded. I routinely have to OCR 4000 page documents which almost always fail and take hours

    109 votes

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    Under review  ·  18 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    rishusha commented  · 

    Hi Mike,

    We have raised a feature request for this and shall update you about the same.