******* agree! This is really suck function because it never works well when I really need a simple OCR!! Fuxking waste my money, I'd rather cancel my prescription. Fuxk!

FOUR YEARS AND STILL BROKEN!

Another disgruntled customer annoyed at this company’s laziness.

Does anyone have a solution to this problem on for Acrobat Pro DC on Mac?

WOW adobe is so BUGGY, this problem still is exists May 2021, Nimisha's solution still has to be implemented on the latest, but it does fix.

problem was resolved by copying the following .dll files available on the path
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
idrsarabic15.dll, idrsasia15.dll, etc. (Total 9 nos. .dll files) and pasting the 9 .dll files to path C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins (i.e. in the plug_ins folder). This resolved my problem.

Thank you so much, Nimisha Sharma, your trick is very useful

I posted several days ago that the Nimisha Sharma fix worked for me. Well, it worked for about a week, then I started getting the same error again. I went back to the Acrobat user forums, and found a similar fix. Copy the same 9 .dll files as in the Nishima Sharma fix, and paste them here:

C:\Program Files (x86)\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture

That fixed the problem for me today. For how long? We'll see.

COME ON ADOBE, PEOPLE HAVE BEEN COMPLAINING ABOUT THIS FOR NEARLY THREE YEARS. JUST FIX IT.

(1) The Nimisha Sharma fix below worked for me today. (2) Nimisha Sharma posted this fix nearly THREE YEARS AGO. I have the monthly subscription Acrobat DC. Come on, Adobe, fix this!

Worked for me.

POS !!! Really? Really..........these comments are numerous and date back........and they say nothing? REALLY.

The "Page Capture recognition service doesn't work" message, isn't the only message.
Is that something that is included in ADOBE PRO I am paying you money. One way to solve the problem, bc I don't know that DLL files are, I don't care to know, and I have very bad lucking getting someone to answer the phone. (Of course, someday they will tell me why I pay for 4 licenses and have to sign out of one of the four computers), \My advice to ADOBE is PROVIDE SOME CUSTOMER SERVICE INSTEAD OF THE SUCK ASS SERVICE YOU ARE NOW PROVIDING.

I am using Adobe Acrobat Pro 2017 and I regularly get the error that was posted (above), namely, "Unable to process the page because the Paper Capture recognition service experienced an error. (6)".

The suggested solution re copying 9 dll files did not solve the issue. Any other help please?

Regards,
Doug Price

Copying the DLL files around like Nimisha Sharma suggested on January 10, 2018 worked for me. Thanks!

Copying and pasting the .dll files worked for me!! Thank you so much!

I am using Acrobat DC Pro on Windows 10 and it was occurring on all the documents since I purchased the subscription. After several remote sessions with the Adobe chat support, this problem was resolved by copying the following .dll files available on the path
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
idrsarabic15.dll, idrsasia15.dll, etc. (Total 9 nos. .dll files) and pasting the 9 .dll files to path C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins (i.e. in the plug_ins folder)
This did not correct the issue, what would be the next best step ? Should I uninstall and resinstal acrobat DC? Please advise

Copying the DLL files around like Nimisha Sharma suggested on January 10, 2018 worked for me. Thanks!

Ok, I have the same problem and while I can read the solution below it is like a foreign language to me. Can someone please put in simple English please. i.e. What is a path and where do I find it?
JIm

Thank you Nimisha. That worked for my Adobe Acrobat Pro DC.

Unfortunately, Nimisha's fix didn't work for me. I'm using Adobe Acrobat Pro DC v 19.010.20098.54430.

Is there a fix for "Unable to process the page because the Paper Capture recognition service experienced an error. (10001)" I am on a windows CPU, Win 10, 64 bit, running DC pro if so cold you please send me a link as this error message shows up most of the time.

The solution listed by Nimisha (Jan 10 2018 post below, also quoted by Nodir) solved my problem.
To support: I experienced this error when I tried to edit a PDF which I had created (using Adobe) by converting a JPEG. The document in question contained both English and Arabic.