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  1. Bug report - pdf won't open with Acrobat DC pro but opens properly with reader

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Ron commented  · 

    Surely this has been fixed by now?

    I'm having a similar issue (will attach file later as I'm on my mobile and can't even dl it) but in this case Acrobat Reader 11 will open the doc (also from the Canadian Gov't - it's the new required standard Residential Tenancy Agreement that allows form filling) but Acrobat Reader DC won't open it (fully). The message when attempting to open it in DC is:

    "The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.
    For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure."

    Note - The .ca forms site indicates you must use Acrobat Reader 10 or later vs what's imbedded in the document.

    DC is clearly later/newer than Reader 8/10/11 and seems to be a bug in DC. Perhaps presentation of compatibly? I have not looked at the metadata in the file.

    Link to the doc: http://www.forms.ssb.gov.on.ca/mbs/ssb/forms/ssbforms.nsf/GetFileAttach/047-2229E~1/$File/2229E.pdf

    Ron supported this idea  ·