Joachim Tillessen

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  1. 1 vote
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    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

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    Joachim Tillessen commented  · 

    If you have similar problems please support this feature https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39406975-mac-crashes-occur-when-program-language-differs-f since the topic states the root of the problem clearer.

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    Joachim Tillessen commented  · 

    The cause of the problem was completely different from what I expected. I followed this troubleshooting guide: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    Apparently the bug was triggered by my Acrobat program preferences language being set to German ans my OS being in English. Once I set Acrobat to English, I could save my documents without crashes.
    To make this solution available to other users I will file another bug, that states the language settings in the topic.

    Joachim Tillessen shared this idea  · 
  2. 1 vote
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    0 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry for the issue that you are facing while saving the PDF.
    Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?

    That’ll help us to triage this issue further.

    Thanks
    Ayush Jain

    Joachim Tillessen shared this idea  · 

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