Program crashes while saving after background has been added
When sending bills or other letters as PDF I add our company logo in the background of the document via Acrobat. Everything works as expected until I save. Then the program crashes every time. The file however emerges complete and intact after I restart Acrobat.
MacOS 10.13.6
Acrobat PRO DC 2019.021.20061
- Export PDF via Save Dialog from MS Word (ver. 16.16.17)
- Open PDF in Acrobat
- Add Background (PDF File with Vector Graphic)
- Save -> CRASH
I use the current version of Acrobat, but the issue has been persistent for years.
Joachim Tillessen
shared this idea
Hi,
Sorry for the issue that you are facing while saving the PDF.
Could you please share the Crash report that appears after Acrobat crashes for you on you Mac system ?
That’ll help us to triage this issue further.
Thanks
Ayush Jain
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Joachim Tillessen
commented
If you have similar problems please support this feature https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39406975-mac-crashes-occur-when-program-language-differs-f since the topic states the root of the problem clearer.
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Joachim Tillessen
commented
The cause of the problem was completely different from what I expected. I followed this troubleshooting guide: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
Apparently the bug was triggered by my Acrobat program preferences language being set to German ans my OS being in English. Once I set Acrobat to English, I could save my documents without crashes.
To make this solution available to other users I will file another bug, that states the language settings in the topic. -
Priyanka
commented
Hi,
Thanks for reporting the issue. Can you please share the sample files (docx and pdf) on which this crash is reproducible.
Regards,
Priyanka Jain