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  1. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

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    Kevin Erickson commented  · 

    Hi TH,

    Thank you for your further analysis and getting down to the root cause of the problem being the AdobeCollabSync process. This problem has been driving me crazy for many months, and I really wonder why Adobe hasn't fixed it by now.

    Admin Ayush Jain - Please take note of this, and echoing TH I also say, Adobe, please fix this annoying and irritating bug. A process should not continue hanging onto a reference to a file after the file has been closed.

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    Kevin Erickson commented  · 

    Hi Ayush, thank you for replying.

    I do not have Windows Explorer Preview turned on. I also tried to close the Explorer window and perform the operations on that file in a different Explorer window, including previously opened and newly opened Explorer windows, and in all Explorer windows I got "Close the file and try again."

    One thing I noticed in my experiments is that if I just open a PDF file and read it and close it, the problem does not occur. However, if I print the file and then close the file, or if I use the Comment tool to add a comment to the file and then save and close the file, then the "Close the file and try again." problem does occur after the file is closed.

    Kevin Erickson shared this idea  ·