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  1. Acrobat DC crashes when saving PDF

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

    An error occurred while saving the comment
    Riordan commented  · 

    I have a similar incident.

    Adobe Pro DC Continuous release version 2020.006.20042

    Causes Windows Event ID 1000:
    Faulting application name: Acrobat.exe, version: 20.6.20042.43423, time stamp: 0x5e616ad0
    Faulting module name: explorerframe.dll, version: 10.0.18362.418, time stamp: 0x475c919a
    Exception code: 0xc0000005
    Fault offset: 0x0005ba32
    Faulting process id: 0x4898
    Faulting application start time: 0x01d618670f2f78fc
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\WINDOWS\system32\explorerframe.dll
    Report Id: 2a45ac8d-0ebd-447c-914e-c6836031119b
    Faulting package full name:
    Faulting package-relative application ID: