Acrobat DC crashes when saving PDF
Acrobat DC (continuous release) crashes itself and Chrome and Edge whenever trying to "Save" or "Save as" a PDF downloaded.
Also crashes itself when trying to save PDF from Outlook email attachment. This has been going on for several weeks.
Anonymous
shared this idea
I am sorry for the inconvenience you are facing.
Can you share with us the acrobat version and the operating system you are using
Also some sample PDFs with which you are facing this issue.
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Glen Oxton
commented
Continuous Release 2024.003.20180 with Windows 10 64 bit. Cannot share pdfs they are legal docs
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Riordan
commented
I have a similar incident.
Adobe Pro DC Continuous release version 2020.006.20042
Causes Windows Event ID 1000:
Faulting application name: Acrobat.exe, version: 20.6.20042.43423, time stamp: 0x5e616ad0
Faulting module name: explorerframe.dll, version: 10.0.18362.418, time stamp: 0x475c919a
Exception code: 0xc0000005
Fault offset: 0x0005ba32
Faulting process id: 0x4898
Faulting application start time: 0x01d618670f2f78fc
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\system32\explorerframe.dll
Report Id: 2a45ac8d-0ebd-447c-914e-c6836031119b
Faulting package full name:
Faulting package-relative application ID: