If you want to check your status for global entry, you will need to login into your global entry account on the official website and then click on "check status".

If you are not a U.S. citizen then you have to contact US customs and the US border management authorities regarding these issues. You can contact them via official Email or customer care no, etc.

If you want more information then don't forget to read this blog: https://www.triphippies.com/global-entry-login/