Settings and activity
5 results found
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1 vote
Hi Tracy Clayton,
Thanks for asking as any doubt you have, we will do our best to resolve it. Could you give me a little more information?, like, which features aren't working for you, is in a certain tool?, which document did you use?
We will actively work on it, and will inform you about your doubts.
Thanks, Sign in Acrobat Web Team
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment 
Mohd Kashif
commented
Hi,
We are very sorry to hear about your experience. We thank you for taking the time and posting the issue here. We have taken note of your use case and will incorporate the same in the new experience. However, until your use case is supported you can create the below registry entries (assuming you are on Windows OS) on your machine to revert back to the old experience.[HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\FillSign]
"bFetchNativeRSIPMValue"=dword:00000000
"bEnableNativeRS"=dword:00000000 -
2 votes
An error occurred while saving the comment Mohd Kashif
commented
Hi,
Sorry that you had to encounter this. Can you please try signing out from your account in Acrobat and then sign back in? -
1 vote
An error occurred while saving the comment Mohd Kashif
commented
Hi Meera,
Thanks for reporting this. Our team is investigating ways to address your concern. The current issue is due to the fact that once a PDF is opened then it is the sole responsibility of the application that has opened the PDF to protect the content. Once the PDF is opened in an app then the app has full control over the content and this is why some 3rd party apps ignore the permissions and allow copy/export. We however wanted your opinion on one of the line of thought that can be perused. To protect your content from being exported will you be OK to protect you document such that the document only opens in Adobe/other supported viewers? This way only supported viewers will have access to the content. If consumers of your PDF try to open such protected PDF then they will be presented with a message to download a supported viewer to be able to open your file. -
1 vote
An error occurred while saving the comment Mohd Kashif
commented
In the latest version of Acrobat, Adobe made character limit for passwords consistent across all UI invocation points. Protect tool already had a limit of 6 characters but some entry points still allowed lower limits which was raised by some customers as an anomaly. In latest version minimum limit has been set to 6 for all invocation points.
Hi Tracy,
We will need to collect some logs from your machine to be able to isolate the issue. My recommendation would be that you reach out to Adobe support as it makes tracking of the case easy. However, you can also share logs with us by following below steps:
Steps to Collect Logs:
1. Goto Help>Troubleshoot Acrobat.
Incase you do not see this option then enable it from Preferences>General>Enable troubleshooting
2. Click on Start diagnostics, and reproduce the issue then select Stop diagnostics.
3. Turn ON Advanced Logs and check the subsequent checkboxes as well.
4. Repeat the workflow in Acrobat desktop app in which you see the crash.
5. Once application has crashed. Click on Share Logs. Wait for the logs to get uploaded.
5. Click on Copy ID and share the log id with us.