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  1. Acrobat Pro DC - Sometimes Holds Lock on File after closing it

    18 votes

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    10 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Pierre Rose commented  · 

    Even without Windows explorer preview turned off, the bug happends all the time.
    I confirm this happends after closing acrobat and when NO INSTANCE OF ACROBAT IS CURRENTLY RUNNING.
    Which is honestly a bit outrageous, someone who doesn't know how to manually kill running process would have to restard computer entirely just to rename a PDF.

    We generally have to kill any "Adobe AcroCEF" and "Adobe Collaboration Sync" running process.
    When in doubt, kill every Adobe running process.

    Then we regain control over the file : renaming, moving, deleting, overwriting the file itself or parent folders.

    Also I think we should be able to use explorer preview on windows... release file lock when not previewing the file ? don't lock the file when it's only a preview ?

    It has been reported and discussed on many threads on community forums (One of which has over 17k views since 2017... 2017 !)
    https://community.adobe.com/t5/acrobat-discussions/permanently-disable-adobe-collab-sync/m-p/12648210#M345108
    https://community.adobe.com/t5/acrobat-discussions/we-re-going-to-mars-but-i-have-bigger-plans-in-2022-i-want-to-rename-a-pdf/m-p/12648217#M345109
    https://community.adobe.com/t5/acrobat-reader-discussions/disable-file-lock-on-adobe-reader-dc-windows-10/m-p/12661753/page/2#M87519

    Pierre Rose supported this idea  · 

  2. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

    22 votes

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

    An error occurred while saving the comment
    Pierre Rose commented  · 

    Even without Windows explorer preview turned off, the bug happends all the time.

    We generally have to kill any "Adobe AcroCEF" and "Adobe Collaboration Sync" running process.
    When in doubt, kill every Adobe running process.

    Then we regain control over the file : renaming, moving, deleting, overwriting the file itself or parent folders.

    I confirm It happend almost ALL THE TIME when NO ADOBE APP IS RUNNING.
    Which is honestly a bit outrageous, someone who doesn't know how to manually kill running process would have to restard computer entirely just to rename a PDF.

    Also I think we should be able to use preview on windows... release file lock when not previewing the file ? don't lock the file when it's only a preview ?

    It has been reported and discussed on many threads on community forums
    https://community.adobe.com/t5/acrobat-discussions/permanently-disable-adobe-collab-sync/m-p/12648210#M345108
    https://community.adobe.com/t5/acrobat-discussions/we-re-going-to-mars-but-i-have-bigger-plans-in-2022-i-want-to-rename-a-pdf/m-p/12648217#M345109
    https://community.adobe.com/t5/acrobat-reader-discussions/disable-file-lock-on-adobe-reader-dc-windows-10/m-p/12661753/page/2#M87519

    Pierre Rose supported this idea  ·