Jan

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  1. 21 votes
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    Under review  ·  23 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Jan commented  · 

    Hi everybody!

    This problem lasted more than a year on my iMac system. I did several attempts to ask help from Adobe, but they couldn't help me to solve this problem. ;-(

    I've search the internet for possible solutions.
    At the website https://www.b4print.com/index.php?topic=9297.135 someone suggested to create a new user account. So I did. It's quite a job to set up another account, but I was fed up the freezing system every single day.
    Guess what: the problem is gone! I work 4 months now with a normal functioning Acrobat Pro.

    Jan commented  · 

    We worked for a couple of weeks without the Acrobat memory problem. But unfortunately the problem is 100% back.
    I give up hope from a solution from Adobe. I guess the only solution is to make a new user account. <lot of work!>

    Jan commented  · 

    Finally! the memory problem on 2 of our Mac systems are gone. I've installed the 2 latest updates for Acrobat Pro. I'm running on version 2019.008.200.71.
    I've waited a whole year for this!

  2. 27 votes
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    Jan commented  · 

    Finally! the memory problem on 2 of our Mac systems are gone. I've installed the 2 latest updates for Acrobat Pro. I'm running on version 2019.008.200.71.
    I've waited a whole year for this!

    Jan commented  · 

    I've made a video from a typical memory buildup.
    https://youtu.be/Oq6cvzEI9aE

    For who's interested: Below you can download the crash report of Acrobat Pro. This crash report was generated after the Acrobat Pro crash in the above mentioned video.
    https://drive.google.com/file/d/1dUPeY3WnBgTLG1JbJuzSErXGlxPgFFnV/view?usp=sharing

    Jan commented  · 

    The last reaction from Adobe on this thread has been posted on Nov 6, 2017. Are you still with us Adobe?
    Several months month ago I did a chat with an Adobe employee to solve the problem. But without succes.

    In addition to my earlier reactions:
    Last week I received a message from another colleague from our Prepress department that her system suddenly had the same memory problem as my other colleague!
    A few weeks ago she received a brand new iMac. I’ve copied her old workspace to the new workstation with the Migration Assistent. The source was the Time Machine backup I've made that day. After this action all of the software worked perfectly for a couple of weeks.
    The strangest thing: She had installed Enfocus Pitstop Pro 13 some years ago on her old system. Acrobat worked fine in combination with this plugin.
    But after 2 weeks after this migration Acrobat shows the memory leak on the new system.

    I have really no idea what causes this problem and how to solve this. For the moment I have advised my colleague to close Acrobat every time when she has finished a job. There are a lot of jobs during a day.

    My questions:
    1) is it still a coincidence that another system with Acrobat and Pitstop Pro installed shows the memory leak?

    2) Is it possible to reset the preferences or cache of Acrobat? Maybe that solves the problem.

    3) How can I install a earlier version of Acrobat (2015 or XI) as a temporary workaround while waiting on a solution to this problem? On the internet I read that a lot of people use this workaround with succes.The Adobe Desktop App doesn’t provide that option. Why not? Me and my colleagues work with the most expensive Adobe prescriptions and I see it as a service that Adobe in this case provides an older Installer of Acrobat.

    See also this thread: https://forums.adobe.com/message/10290751#10290751
    Please help!

    Jan commented  · 

    See my older comments.
    The memory leak problem is 100% back. ;-(
    My colleague worked problem free for a week. I've installed CC 2018 and after this install Acrobat becomes very memory hungry again.
    Back to square one.
    Adobe help us please!

    Jan commented  · 

    See my post on October 04.

    I think I found the solution of my Acrobat Pro DC memory leak problem.
    It was related to a previous uninstall from the plugin Enfocus Pitstop Pro 13, which left some remaining files and folders.

    See the link of the Adobe forum below to read more.
    https://forums.adobe.com/message/9921574#9921574

    Jan commented  · 

    Exact same problem here.
    On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.

    We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
    Adobe please fix this memory leak!

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